490 River St, Santa Cruz, CA 95060
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I took my 8 month old puppy here to be groomed. He had been groomed several times before. When I got him home he immediately showed signs of trauma. He did not recognize me, he was very confused. Mostly he was terrified and ran in corners and hid and cried and shook like crazy. My vet deducted that he had been hit in the face very hard. She called the store to let them know, and also tell them she was sending the bill. I have not received an apology , and the groomer is still employed. Puppy is doing a bit worse, may need and MRI. Please, do not support this store in any way. My puppy may have permanent neurological damage.
06/13/2010Provided by Citysearch -
I've been a fan of this particular store because of the prices and the helpful people working there. Recently, however, I observed a manager, Flora, and a young dark haired female clerk inform a customer that they would no longer allow her to return items without a receipt because she had made too many returns. The customer said she didn't understand because she always exchanged the items for other items anyway. My husband and I watched this incident from beginning to end. I felt extremely uncomfortable as the clerk spoke to the customer in a demeaning manner while calling for the manager. Once ""Flora"" arrived, the clerk began whispering to her...(my uneasiness increased) WHY WHISPER? WHAT IS GOING ON? AND HOW DOES THE CUSTOMER FEEL ABOUT THIS WHISPERED DISCUSSION? This customer was clean, polite, well spoken.......not some natty tatty suspicious looking character...The unprofessional attitude and behavior of the PetSmart employees wasdisturbing enough to my husband and I that we've decided to shop for our four cats and two dogs at the other pet store in town!
11/25/2006Provided by Citysearch -
I go here a least 2 times a month to get my dog and cat food. they love it, my dog bella loves to go to the groomers it is very conveniant. i drop off my dog at the groomeers and go shoping. The location is great near ross and cost plus. I can even go to costco come back and pick up my clean dog. the toy selection is wonderful for my dog and my cat. we are always stocked up on treats. we love your store.
11/21/2006Provided by Citysearch -
I shop here about once a month for my cat. I get his cat grass, his treats and toys, his cat litter, and (before I had to switch him to prescription food) his food here. It has everything in one store; makes it super easy so I don't have to travel elsewhere. The employees are super friendly, but there seems to always be a line at the check stand. Maybe it's just the time of day when I go. The prices are reasonable too.