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General Info
The Cheesecake Factory offers something for everyone featuring a wide variety of over 200 menu items prepared fresh to order each day, plus over 30 legendary varieties of the Finest Cheesecake.
Regular Hours
Mon - Fri:
Sat - Sun:
Payment method
master card, visa, amex, discover, all major credit cards, diners club, paypal
Price Range
Westfield Valley Fair
American Restaurants, Dessert Restaurants, Family Style Restaurants, Restaurants, Take Out Restaurants
Other Information

Parking: Lot, Private

Wi-Fi: No

Bike Parking: Yes

Attire: Casual

Good For Family: Yes

Good For Groups: Yes

Good for Kids: Yes

Wheelchair Accessible: Yes

Take Out: Yes

Cuisines: Family Style, American, Take Out, Dessert

Alcohol: Full Bar

Takes Reservations: Yes

Outdoor Seating: No

Price Range : Average


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Susan A.



The wait to get seated takes a long time but it's all worth it after having served the best food and especially the cheesecakes.



Provided by Citysearch - 
Good portions and tasty food but long wait

Cheesecake Factory has an impressive menu of food. The food has good portions, tasty, and a variety of food. The cheesecake is the signature item there.

The only negative is the wait is long and no reservations and the service is ok.



Provided by Citysearch - 
Worst service - 3 hour dinner

I still can't believe how bad this dinner was - and I've let 2 days pass before writing this review. It was my birthday dinner - and I arrived early to put our name down for a party of 8. I knew it wasn't going to be quick to get seated - but I had no idea how the rest of the night would go.

They called our name/buzzer, and we went to get sat - only to find out that they had sat a party of 4 in this area. 10 minutes later, they tried to sit us at a booth that only seats 5!!!! 20 minutes after that, they finally seated us. They did provide us with free appetizers, but my brother-in-law did ask if we were going to get something comped for our troubles. They took our drink order right away- and we told them we were ready to order. The waitress said she would come back and take it in a minute. No big deal - except she didn?t come back to take our order or to bring our drinks for at least 20 minutes - well after we had finished our appetizers. The food took forever to arrive, meanwhile we had a waitress swap out - while ours went on break, and we had to ask the manager to check on our food. The food arrived and some of my family felt like it was cold. By the end of the night - we had been there for over 3 hours, 2 hours at the table, and my husband had already had to leave early to put our daughter to bed! We ask for the check, provide a card - and she disappears for what seems like another 20 minutes! They still charged us the 20% gratuity for large parties. Total lack of class. Learn from our mistake ? and try another Cheesecake factory.



Provided by Citysearch - 
everyone goes here on friday night

For some reason, I always manage to end up here on a Friday and the place is a zoo! I had to wait like an hour and a half to get a table. The food is good, but not worth the wait if you are super hungry like I normally am on Friday nights. The key lime cheesecake is pretty good and I really liked the nachos as well. I haven't eaten anything that I disliked!



Provided by Citysearch - 
Horrible wait times, decent service and food

I've eaten at many different Cheesecake Factories, but this one has the absolute longest waits I've ever seen. Up to two hours on a Friday night! The problem is there aren't many other dining options in the area that are ""upscale"" if one could think of Cheesecake Factory as such. I'd come back during off-peak times but would rather eat and go home in the time it would take just to get a seat here.



Provided by Citysearch - 
Best cheesecake

This place has great food and cheesecake. The wait is a little long but it is well worth it. I always come here for events and occasions.



Provided by Citysearch - 
line? what line?

More like a crowd. The food is pretty good, but hardly good enough to wait 2 hours for a seat. service was descent. Staff was pretty tired by midnight though. I felt for them. The ice cream sundaes were excellent.



Provided by Citysearch - 
Not worth the wait.

They have a BIG menu. They have an even BIGGER WAIT. The host will tell you 45 minutes. That is how long you wait to get a pager. Add another hour in their crowded bar over priced bar. When you finally get a table thefood is fast and good.



Provided by Citysearch - 
Horrible waiter

We were seated within 30mins for 11. The choices are mindbogging. There's good fried avocado egg roll and Country French salad. The fried calamari was fair, the Parmesan chicken over pasta was delicious. Don't like their cheesecake - too heavy & sweet, gritty taste. The choc mousse tasted more cake than cheesecake. The waiter was horrific. He was abrupt, hurried, forgot our drinks and before we were finished eating, dumped takeout containers/bags in the middle of the table for us to box our own leftovers! He hovered over trying to pressure the teen to order the one order of dessert to go than dine in.
That's the problem when the tip is already added on the bill for a large group. My niece complained to the manager & he said he would remove the tip charges. They need to do a better job of training their staff.



Provided by Citysearch - 
great desserts, horrible entrees

the drinks, salads and desserts were simply brilliant, as for the entrees, it might be better to go somewhere else. The menu is like a novel with all kinds of different cuisines, none of the them done with any flair or originality. A gorgeous building though with a lot of energy and great for moderately large groups.



Provided by Citysearch - 
waiting two hours for mediocre food?

for some strange reason, this place ALWAYS has an ENORMOUS line waiting for tables. i don't really understand this. the food is mediocre at best. the menu has advertisements in it for heaven's sake! it's basically mcdonald's chain manufacturing approach to ""upscale"" dining. and like mcd's, the food is not terrible. just not very good. and certainly not worth waiting for.

so for all the people out there who LOVE their cheesecake factory, try out some real italian food some time. you won't have to wait as long, it'll be the same price, but the food will be much better. remember, quantity is not more important than quality! see my other reviews for some suggestions.



Provided by Citysearch - 

This place has something for everyone so if you have to take a bunch of your ""picky"" friends out - this is the place to take them. Affordable prices, good atmosphere for casual birthday parties, and yummy cheescakes!

Best of all - you can go shopping at the mall and then just drop by here for lunch or dinner before you go. They have 15min parking spots for take-out if you want to enjoy those cheescakes in the comfort of your own home.



Provided by Citysearch - 
Awesome everything!

You will not be disappointed. My husband, sister-in-law, and her husband and I all went about a week ago on a Thursday evening and we had a great experience. First, expect this place to be packed, because everyone in town knows how great they are! We began our evening at the bar and had a few drinks. The bartenders were very cordial and quick. We were probably seated to our table within 15 minutes or so. All of us ordered a variety of food from burgers, to salmon, to filet mignon and there were no complaints. The food is always cooked to perfection. Dessert was also delicious. I had the strawberry cheesecake, but there about 12 more types to choose from. Overall, we had a wonderful dinner. The ambience is very mellow and the lighting is low, so it is also perfect for a date setting. We will definitely return!



Provided by Citysearch - 
whats not good?

From the avocado eggrolls to the pesto pasta and chinese chicken salad, the book-like menu of the cheesecake factory is packed full with wonderful food choices! The service is friendly and efficient, and the food is just amazing. The strawberry lemonade is so refreshing, and every cheesecake variety is sinful. This is a place where the whole family can be entertained, and the portions are enough for two, or take the leftovers home to enjoy later. It can be busy, so go early, especially on weekends since reservations are NOT accepted. Its a great place!