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General Info
Visit Stevens Creek INFINITI to experience our full lineup of INFINITI Luxury Cars, Crossovers and SUVs. We have a large selection of new cars, Certified Pre-Owned, service, parts, and financing. Located in Santa Clara this INFINITI retail store is located at 4355 Stevens Creek Blvd.
Hours

Regular Hours

Extra Phones

Phone: (408) 423-8342

Fax: (408) 296-0675

TollFree: (800) 298-1501

Services/Products
  • Used Cars
Brands
Toyota, volkswagen,hyundai,volvo
Payment method
all major credit cards, discover, master card, visa
Neighborhoods
West Valley, Loma Linda
Categories
New Car Dealers, Auto Repair & Service
Other Information

Parking: Lot

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COUPONS & DEALS

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Reviews

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dt907

05/23/2012

Provided by Citysearch - 
Overall
I had my son's M3 serviced here after

I had my son's M3 serviced here after his death. I was given a ""free"" loaner during the service. When I picked up my son's car I was told by the service clerk there was, ""no charge..."" Lo and behold I had a $300 charge on my card. I have called, inquired, complained...no response. I suppose they feel comfortable with the practice of charging your card without authorization or warning.
BEWARE.......

siennasucks

01/02/2012

Provided by Citysearch - 
Overall
Sienna reliability

I have had too many problems with my Sienna mini-van: sliding doors problems, back door latch failing on a yearly basis, and engine issues. Bought (first hand) a 2001 Toyota Sienna XLE (v6). First couple of years were fine. Noticed around 2007-2008 that every trip that involves the highway will result in the oil to vanish as the Oil light will turn on. I ignored the issue at first as a mechanic indicated there was no leak. I simply put more oil and things were fine up to the next trip.
I then noticed that a gray vapor was coming out from the exhaust each time the car was started (morning). In 2009, I took the car to the dealer (Stevens Creek Toyota). It cost me 3K to fix the issue (they indicated the engine needs to be removed and cleaned). I really didn't get the real problem but just wanted to fix the problem.
Unfortunately, the same problem started happening few months later (2 or 3 at most). In 2010, we went for a summer vacation (500miles round-trip) and again lost all the oil.. The dealer was not helpful at all, as he kept finding excuses and asking us to put oil and come back after 500 miles.. but again nothing happened as my wife did not use the highway (which triggered this issue).
A couple of days ago I spent $400 for overall car maintenance (104K miles now) and headed to the mountains. This time got the scare of my life as the engine started vibrating big time and the engine light started flashing. Immediately took the car to a nearby mechanics who indicated that one of the pistons/cylinder was unusable. He showed me the associated burnt spark-plug while the other ones were OK.
The mechanic changed the sparks and added oil and asked me to head back home (as we were around 200miles away) though using low speed.
I managed to reach home (though with a lot of shaking). For the first time, I started reading the blogs to see whether others had similar issues. Immediately found the following link www.oilgelsettlementcom posted by Toyota v6 owners (camry, sienna, ..). That seemed to correspond to the oil issues I was having.
I went to the dealer (Stevens Creek Toyota) to talk to the manager. As usual, no help whatsoever. The only thing that mattered to the manager is to avoid a lawsuit. I asked him why Toyota never told me about the sludge issue. Again, he used pretext after the other so that Toyota does not pay a cent. He indicated that I needed a new engine and this would cost me 7K.

Conclusion - Our mini-van became unreliable after few years of usage and low mileage. But the biggest disappointment that I have is with the dealership which is an expert at taking your money without anything in return even when they screw up. No compassion, no professionalism. Toyota used to have reliable cars but not anymore. I WILL NEVER BUY A TOYOTA EVER.

pk1999

02/04/2011

Provided by Citysearch - 
Overall
Worst service !

I was looking to give zero stars but could not find that here. So, consider I have given 0 stars. They ripped me by charging hundreds of dollars for fixing my oil leak. The service guy on the phone who talked to me was so rude.

Save your money by going to a smaller shop where they do a great job with no attitude !

Jimdcosta

04/17/2009

Provided by Citysearch - 
Overall
The best Auto Service Provider

I can?t believe it. Thank you so much for sending me a buyer. Although he did try and haggle me, one phone call to my account manager at the Auto Seller Network helped me negotiate a fair selling price. I couldn?t be happier. Hopefully you approve my financing application and I can buy a vehicle from your site. I really want a BMW M3 and I have faith you will approve me. I feel silly for having debated signing up for 3 weeks with Todd. I assumed it was a scam and had no faith, but I have to say Todd convinced me otherwise and got me to list. He is definitely a valuable asset to your organization. Thanks again Todd, and the Auto Seller Network family. I?m so happy you sold my car and will recommend you to my friends. Here I would like to suggest to you about the best auto service provider:--autosellernetwork (dot) com.

dbinetti

10/01/2008

Provided by Citysearch - 
Overall
Excellent car buying experience

Excellent, excellent experience. Best ever for a new car....

My wife and I are having our first child and needed something a bit bigger to make up for all the baby stuff. I have to say that I wasn't looking forward to the new car buying process -- yuk! But from top to bottom it was exceptional. Seriously, like it was great.

The single most important thing was that the SCBMW guys listened to what I asked. For instance, I asked them to respond in email -- they did that. I asked them not to go through the whole 'back and forth' and just tell me what I needed to knwo --they did that. I asked questions on the phone and they got back to me quickly. It was super.

I shopped around (quite a bit, in fact) and the Steven's Creek guys were the only ones who didn't pull the whole standard ""you gotta buy right now"" stuff. They just gave me a great price right out of the gate, and then took the rest of the time answering questions -- not trying to put me into a different car, not trying to sell me other stuff -- just answering the questions that I asked. I mean, it was like seriously that good.

In particular, Franco Karzag who sold us the car, was an easy-going, ""how can I help"" type guy. And then, when we came in, the manager (Paul Carruba) was also great. When we went to the finance person he was the same way: ""here's the extras: want anything? OK, cool""

I kept waiting for the situation to go bad but it never did. So I'd recommend checking them out. Really great experience....

honesty4me

06/11/2008

Provided by Citysearch - 
Overall
Biggest Nightmare !

I did not buy my BMW from this place, however it was towed there because apparently it was the closest to my home. there was a problem with the tire senors, my car was dropped off there at around 8am, i called to check in on it, they said it would be a while before they got a report, I called around 1pm still no report, Karina a service advisor called me back, at 5:30 pm to tell me that there were nails in my back tires and that i should go ahead and replace all four since the front tires were worn, and they can do an alignment, I said i guess i don't really have a choice. (the tires had less than 10,000 miles on them)
The next Am I called the Dealer I bought the car from, they were absolutely Awesome( Fremont BMW)
they were very proactive in trying to make thins right, they offered to tow my car there at their expense, give me loaner, aligh the tires, they tried repeatedly to get the car from Stevens Creek Bmw, but they said I would have to pay for the tires they ordered for my car, So now they are holding my car Randsome unless I pay a restocking fee for something they ordered , i would like to add that I have never stepped foot at this lot or signed any work orders/contracts with this dealer.!! It's a Scam!!!

giants6

05/17/2008

Provided by Citysearch - 
Overall
cars

Worked at Century Chrysler Plymouth at this address in 1980. Nice people, and was a fun job to have. Also I am unable to find information about the Giant Artichoke Restaurant in San Jose. A very good place to eat. I'm sorry to say it has been 28 years and I have not returned to San Jose. I hope to visit soon.

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