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Business Description
Visit Stevens Creek INFINITI to experience our full lineup of INFINITI Luxury Cars, Crossovers and SUVs. We have a large selection of new cars, Certified Pre-Owned, service, parts, and financing. Located in Santa Clara this INFINITI retail store is located at 4355 Stevens Creek Blvd.
Hours

Regular Hours

Extra Phones

Phone: (408) 423-8342

Fax: (408) 296-0675

TollFree: (800) 298-1501

Brands
BMW
Payment method
master card, visa
Neighborhoods
Loma Linda, West Valley
Other Emails

Categories
New Car Dealers, Auto Repair & Service
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Reviews

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dt907

05/23/2012

Provided by Citysearch - 
Overall
I had my son's M3 serviced here after

I had my son's M3 serviced here after his death. I was given a ""free"" loaner during the service. When I picked up my son's car I was told by the service clerk there was, ""no charge..."" Lo and behold I had a $300 charge on my card. I have called, inquired, complained...no response. I suppose they feel comfortable with the practice of charging your card without authorization or warning.
BEWARE.......

dbinetti

10/01/2008

Provided by Citysearch - 
Overall
Excellent car buying experience

Excellent, excellent experience. Best ever for a new car....

My wife and I are having our first child and needed something a bit bigger to make up for all the baby stuff. I have to say that I wasn't looking forward to the new car buying process -- yuk! But from top to bottom it was exceptional. Seriously, like it was great.

The single most important thing was that the SCBMW guys listened to what I asked. For instance, I asked them to respond in email -- they did that. I asked them not to go through the whole 'back and forth' and just tell me what I needed to knwo --they did that. I asked questions on the phone and they got back to me quickly. It was super.

I shopped around (quite a bit, in fact) and the Steven's Creek guys were the only ones who didn't pull the whole standard ""you gotta buy right now"" stuff. They just gave me a great price right out of the gate, and then took the rest of the time answering questions -- not trying to put me into a different car, not trying to sell me other stuff -- just answering the questions that I asked. I mean, it was like seriously that good.

In particular, Franco Karzag who sold us the car, was an easy-going, ""how can I help"" type guy. And then, when we came in, the manager (Paul Carruba) was also great. When we went to the finance person he was the same way: ""here's the extras: want anything? OK, cool""

I kept waiting for the situation to go bad but it never did. So I'd recommend checking them out. Really great experience....

honesty4me

06/11/2008

Provided by Citysearch - 
Overall
Biggest Nightmare !

I did not buy my BMW from this place, however it was towed there because apparently it was the closest to my home. there was a problem with the tire senors, my car was dropped off there at around 8am, i called to check in on it, they said it would be a while before they got a report, I called around 1pm still no report, Karina a service advisor called me back, at 5:30 pm to tell me that there were nails in my back tires and that i should go ahead and replace all four since the front tires were worn, and they can do an alignment, I said i guess i don't really have a choice. (the tires had less than 10,000 miles on them)
The next Am I called the Dealer I bought the car from, they were absolutely Awesome( Fremont BMW)
they were very proactive in trying to make thins right, they offered to tow my car there at their expense, give me loaner, aligh the tires, they tried repeatedly to get the car from Stevens Creek Bmw, but they said I would have to pay for the tires they ordered for my car, So now they are holding my car Randsome unless I pay a restocking fee for something they ordered , i would like to add that I have never stepped foot at this lot or signed any work orders/contracts with this dealer.!! It's a Scam!!!

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