A Pet Villa
1205 Laurelwood Rd, Santa Clara, CA 95054
Parking: Lot, Free
Wheelchair Accessible: Yes
Specialties: Dogs & Puppies, Dog Sales, Puppy Sales
No coupons available
09/29/2009Provided by Citysearch -
If you need to board your pet and you want them to be safe and healthy while you are gone, don't think about A Pet Villa twice. Don't think about this place at all!!! They are BAD NEWS!! DO NOT be fooled by their nice looking lobby. ""Nice"" ends right there. I give them 1 star just because I got my dog back in one piece. I'll try to be brief. I boarded my dog there for a few days. I got her back very dirty, smelly with S...T between her toes, and with the worst case of unstoppable bl...y very very very liquid stool with bl..d in it. She was also throwing up bl..d. The dog was suffering a great deal, and it was very painful to watch her. Let me just say that the vet's bill was LARGE. I called ""Villa's"" front desk to just let them know what was happening. Later this day I received a call from the owner of this ""Villa"". I was expecting the usual thing that happens in such cases - her apology, or something like that. Was I wrong!! This ""lady"" yelled at me non-stop from the very beginning to the end of our ""conversation"" (or should I say HER MONOLOGUE), called me names that I wouldn't want to repeat here, called my dog ""stupid and way too hyper"". I honestly could not believe just what was coming out of her mouth. She would not let me say a word. When I finally managed to cut in and say that the ""Villa"" needs to go through additional inspection by Dept. of Health, she actually told me that the woman who performs the inspections is a good friend of hers and will pass her no matter what. She also advised me to ""back off because she KNOWS THE RIGHT PEOPLE"". She was also not too intelligent to admit that the ""Villa"" ""sometimes accepts pets that don't have all the necessary shots"" (like Parvovirus, for example). What they may or may not tell you, that all the dogs there play together and share the toys provided by ""Villa""... Long story shorter, I could not take her non-stop yelling and insulting me and my dog any longer, so I thanked her for calling me (even though, I'm not sure exactly why she had to make this call) and hung up. I felt like I just talked to one of the guests on the Jerry Springer show and now I need a shower. This place has neither compassion nor sympathy for a sick pet. NOBODY there even thought about saying ""sorry your dog is so sick"". And the owner is a very angry woman, who has no idea about communicating with a customer, or at least to have some control over herself and what she is saying.
03/09/2009Provided by Citysearch -
My dog weight 90 lbs, big and tall. He spent a day in there day care, he came home unbearably stinky. We didn't see feces on him, but he was wet and smelled urine all over. I think this can't be explained as ""the breed is too low to the ground making it easier for him to get dirty"". He seems very eager to get out of the place, while I was talking the people at the front, check how he was doing during the day, he looked very anxious and kept drugging me toward the exit. Except being dirty and anxious, he seems physically fine. I didn't find any wound on him, or any strange body movement indicate sprained ankle or something. So it is still on my resouce list, but definitely in the near the bottom.
10/11/2008Provided by Citysearch -
Our experience with them was horrific! When we dropped off Archie the Westie, the staff was very inattentive and made an already difficult departure worse. The manager gave us a short tour of the facilities, which was fairly clean. During the tour, the manager kept offering an exit bath. We weren't interested in the exit bath but he kept insisting and eventually offered the $25 bath free of charge. We still declined and couldn't understand why he was so persistent. Well, we returned to pick up Archie and finally understood his persistence. Never have I seen an animal covered in so much feces. His stomach and legs were soaked with urine, so much that he left puddles on the leather seats of our car. We tried to address the issue with the manager but he was completely useless and said we'd need to discuss the it with the owners, who were conveniently unavailable. Immediately bathing him we found he also had feces stuck between the pads of his paws with red, blistery soars underneath. We immediately took him to the vet where he received $400 worth of treatment. When we called the owner to explain what had happened, he justified EVERYTHING saying that it was Archie's fault because the Westie breed was too low to the ground making it easier for him to get dirty. How can any dog stay clean when their main play area is a small room made of solid concrete? He told me it would be impossible to bathe all the pets anytime they get dirty, which I understand TO A POINT! But it was so obvious Archie spent more than a couple days in this filthy state. Sadly, the owner wouldn't even give us apology. It took Archie almost 3 weeks to get back to his old self.
THE EXIT BATH IS ONLY OFFERED TO TRICK YOU! They insist on it so you won't see how they've completely neglected their needs! They are unprofessional and cannot be trusted, we have the vet records to prove it.
I hope no other families ever have an experience like ours.