After waiting more than 10 mins in line, I understand they were busy, I watched multiple cars pull up from the other entry and cut the line. An older gentleman in a straw hat asked me what my problem was. I responded that I had watched the cars pull in and be served before me while I waited. He responded that he had been watching the lines and was argumentative with me. In fact I had watched the cars pull into the driveway as I waited. I then pulled out and left. When I called to give the courtesy of letting them know why they would be losing my business, a gentleman named Robert, who said he had watched me leave, but had not been aware of my initial issue, was somewhat argumentative with me as well over the phone. I will NOT be using their services again.
811 E Gutierrez StSanta Barbara, CA 93103
From Business: Exquisite Auto Body & Detail is a collision repair shop that offers a wide variety of custom painting and auto body repair services to bring your vehicle back to …
Going down HillI have been going there for over 25 years and have always been happy with the service. However, things change and not always for the better. I'm not sure what has changed, but the quality of the service has definitely gone down(a very steep) hill. I have had to really check the car out recently - the fenders weren't washed, the windows had streaks. The final straw was two day ago. When I went to look at the car, the usual mud had not been washed off the front. But worse, the hood looked like it had been smeared with some kind of goo. I went to the cashier who couldn't find the front manager, so said I needed to find the manage who was in the back. Well, he was busy but would be there "soon". I went back to my car and waited. After 5 minutes, the front manager came out. I started to show him the problem when the back manager showed up. I started to explain the problem and one of them said "now cool down, we'll fix the problem." Well at that point, I wasn't angry, but when I pointed out the condition of the hood and that it looked worse now than when I brought it in, all they could say was "that's not our problem, it need to be waxed." I said that it didn't look that bad when I brought it in. "Well we couldn't do that". It was like being in the movie "Dumb and Dumber". What about these spots on the hood? "We can't get those off."Like I said, I have been going there for over 25 years. But no more. I know enough about cars to know that they could have cleaned it but did not. And they were just too lazy to run it through again. I took it home and washed it myself and it came out fine. This is a sad case of what used to be a good place has gone down hill.Go some place else, shoddy work should not be rewarded.
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