$110 a night. walked into a half painted room, half roll of cheap toilet paper, trash on the bathroom floor, and some trash on the soap holder. I'm giving it a 1 star only because I can't give it 0
2701 Hotel TerSanta Ana, CA 92705
From Business: The CW Suites hotel is an atrium-style, 177 all-suite hotel. Hotel offers a courtesy shuttle to John Wayne Orange County Airport, free wireless Internet access an…
My husband rented a room for the night, took a shower after checking in. When he got out he 3 cockroaches in the room, one on the bed. Contacted the office and said he wanted a refund and to check out. NO REFUND. The word that discribes that place - SLUM! Don't waste your money, unless you like bedbugs!
Manager EXTREMELY EXTREMELY EXTREMELY RUDE!!!!! Needs to get shot!! Scolded Me for spilling drink on bed.. said i wasn't allowed back because I looked like I was up to no good..sad he was going to have his friends from SAPD come arrest me.. maintenance guy tried to provoke my boyfriend.. boyfriend totally ignored him.. manager comes around corner & maintenance guy tells manager my boyfriend threatened him.. again was told friends from SAPD were going to get called for "threatening" them..ALL BECAUSE I ASKED FOR CLEAN LINENS FOR SPILLING DRINK ON THEM AFTER MAIDS WERE ALREADY DONE!!!
Was lied to about checking in for weekly rates days in advance , was warned by Lady at the front there was no wifi or fridge or anything that a halfway decent motel might have, then I get off work early to come in for agreed date to check in and some rude relative of hers told me there would be no weekly stay and I would have to waste almost 70 a night there if I chose to stay, thank you for the last minute change in plans. BTW if you don't mind getting past the hookers and druggies in the parking lot then by all means check this place out.
Disgusting Service, Lady at front desk tried to scam extra money out of us, Once questioned about her attempt to increase the rates , she changed her story and said there were no more rooms available when there was obviously 6 rooms, and I questioned her about the open rooms she rep[lied "SO WHAT?" rolled her eyes and walked away from the desk , Noone deserves to be treated this way or scammed out of money the was she tried to. Nice try lady BUT YOU FAILED this business, and you pathetic attempt to get more money out of us. we stayed there 2 times before never having to deal with rude service or or any scams This lady killed the quality of this place I advise anyone not to go here , you may get scammed.
When i drove into the parking lot of the motel i noticed it was pretty empty.kinda weird. When i approched the window to get a room, i rang the buzzer numerious times befor a lady finally assisted me. I asked her if she had any rooms open and she gave me the meanest look ever and then says room was 60$. Then demanded my id. After seeing how rude she was i did not procede any further with the purchase of the room and left immediatly. The rooms looked horriable and the staff here was EXTREMELY rude and i would never give anybody buisness like that.
Lady was a b**** worst customer service when trying to reach the manager. please hire new people. I will make sure to refer that no one stay at this hotel. They have roaches!
U might be surprise!!! This place is the worst I ever stay..beds are smelly, carpet is dirty.. Lights doesn't work.. Won't recomend it to no one..
Paid cash, late night on the road, all big names were booked.Went took room, bed wasn't made, sheets were nasty, two bars used soap in the shower, one towel, and it looked like someone wiped their privates with it. Went to get refund, was told no refunds, and given new room key. Opened spoor to a coin that looked like a vagrant lived there. Went to get refund,Was told no refund. Even after a call to police.Who told med too take him too small claims court.no refund. This motel should be avoided at all costs. This motel not fit for habitation.
This place is the most horrible and disgusting hotel I've ever stayed at. While the maids were quite friendly, i'm afraid I cant say the same about the people working in the office. They were unprofessional to say the least and their customer service skills were terrible. Not only did I have a bad experience here but while staying here my entire family contracted bud bugs. I wouldn't recommend this place to anyone, if anything I think they need to be reported to the health board. I had to go to the doctors twice as well as the emergency room and when I was forced to check out early because of the intense amount of pain I was in due to the bed bugs the manager Mr. Lee refused to give me any sort of refund or apology. Checking into this hotel would definitely not be a smart choice.