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|Mon - Sat:|
Phone: (714) 327-1636
Fax Number: (714) 754-6199
Sears Outlet Store
Sears Retail Outlet
I've had the most awful experience with this Sears outlet! I ordered a fridge the second week of November...it was delivered a few days later and, in the process, the delivery team punched multiple holes in my walls. Then, the fridge they delivered didn't work...not even the motor turned on. I immediately called Sears and it took me 2 hours to reach a person. When I finally did, she said it could take 48 hours to begin to work, and she couldn't help me before that time. I explained that the motor wouldn't even turn on and that it wouldn't suddenly start working in 48 hours but she wouldn't help me. Also, it was missing all shelves on the fridge door and some from the freezer. The movers told me that after someone orders an appliance it just remains on the sales floor, and other customers often steal from them.
It took Sears 3 days to replace the fridge. When they did, the movers punched even more holes in my walls. And the handles on the new fridge didn't match. I've been told the company will fix it, but it's been 4 weeks and they won't even return my calls.
Additionally, I asked the Sears manager to reimburse me for some of the food I had to throw away, since the fridge didn't work, and she refuses to help or even to return my calls and emails.
The most awful experience and customer service!
05/20/2012Provided by Citysearch -
I had an excellent experience at Sears Outlet. The items ordered were delivered quickly. The sales person was very informative and helpful. I even had a problem with an item past the return date and sears outlet reps offered to give me store credit which is better than getting nothing. They were truly willing to accommodate me and did so. I recommend them to anyone interested in getting a good deal, fast service, and all around good customer service.
11/09/2011Provided by Citysearch -
We bought a new range and a microwave last Saturday. I should have known there would be an issue as I was required to sign and initial multiple documents. With the long line behind us a ""nice"" clerk telling us all the right things we just signed away.
Today (Wed) the appliances came. Not in one truck but two. The range in the morning, the microwave in the afternoon. The range was not installed due to 'technical"" issues. The installers rescheduled a ""free"" follow up for Friday and took the old but functioning stove. The micro wave came. The multiple pierced tech needed to borrow tools and would not install the vent even though the receipt had inserted specific language that required sears to do so.
The microwave tech pointed out where I signed up for a ""standard"" installation. Ho also pointed out that microwave had operational problems and I would have to schedule a repair call. Not him but me! The next day available to repair is 10 days away.
I started the day with operational cooking appliances and now I have none! Only a promise from sears to send somebody to fix the problems.
Be aware, the purchase price is just the start. Install it yourself or with your own technicians. Jerod (lead sales) at this store will do anything to make the sale. You are on your own after that.
10/30/2011Provided by Citysearch -
Sears Outlet online: Appalling shopping experience from A to Z. I ordered a patio set that I was to receive in 3-4 weeks and it never came. After nearly 10 phone calls, that I placed, I got the run-around and received excuses about the shipping company, the carrier involved, etc. They took my number each time and promised a return call once they looked into it, but my phone never rang. It turns out they (not sure which party was responsible) LOST my patio set. At this point, a simple refund would have ended this disaster, but the customer service reps continued to offer no support and no money in my account. Two months after the original purchase date, I finally received a partial refund (they didn
10/06/2011Provided by Citysearch -
Just purchased a new frig from the sears outlet store. Frig worked for a day and then stopped working. The freezer works but the rest of it is useless. Tried numerous times to schedule an appointment to have someone come out and fix it. after telling me they would come between 8-12 or 1-5 they never showed either time. It's going on almost 15 days without a frig and sears hasn't done anything. I feel like they robbed me. I paid almost $1000 for a piece that doesn't work. I will never shop at sears again for anything. I will repost this to every possible site to warn people. The districts mangers email address is sherri.carthart@sears. c o m for anyone else with the same issues. No complaints with any of the employees of the store but the anyone at the corporate office has been useless. This is a failing company.
10/04/2011Provided by Citysearch -
I purchased a washer and dryer and the delivery service totally screwed me. They promised delivery between 4:45pm-6:45pm and did not show up. I called for status at 6:45 pm and they could only take a message; claimed they had no way of reaching the drivers.
Then I left at 7pm to pick up my son from class and they finally showed up at 7:15 pm and spoke with my other son, They refused to deliver since I was not home. My neighbor was here and again they still refused.
Never again will I purchase from Sears Outlet in Santa Ana.
05/08/2011Provided by Citysearch -
After reading all the reviews we were hesitant to purchase from Sears outlet, however we wanted to look at a refrigerator and washer/dryer for our new home because of the great prices. My husband and I had an absolutely great experience with the staff as well as the delivery. Aida (I think that was her name) helped us with our purchase – she was very patient with all of our questions and didn’t rush us even though the store was closing for the evening. We received a service call the night before delivery to confirm & showed up within the two hour scheduled timeframe to deliver and install. We recieved EXCELLENTservice and highly recommended Sears outlet to anyone looking for home appliances for very good prices. Most importantly, we loveeee our Samsung front load washer/dryer & fridge! :)
10/17/2010Provided by Citysearch -
My boyfriend and I went looking for appliances and had the best customer service from Robert and Chris.
DO NOT ASK FOR LUIS OR RECEIVE HELP FROM LUIS -He is the WORST!!!! In my opinion, HE SHOULD BE FIRED. He spoke to us with such disrespect.
We let the Manager know, but I will be sending in a letter as well.
11/08/2008Provided by Citysearch -
This outlet always has a large supply of household appliances and matresses, and a smaller variety of outdoor products depending on the season. With bonus coupons and sales, the applicances can be 65% off the original price. Some do have slight dings or dents, but many are just discontinued models. I purchased a french door refrigerator that listed for $2200 for $650, and it was in perfect condition. I found the service to be good. The only negative is it is located in an industrial neighborhood that could be rough at night.
06/18/2008Provided by Citysearch -
Its a headache to call sears outlet customer service, none of them can speak good english, one cannot understand what they are speaking.Too many people handling the issue, everytime I called had to explain the same story to each one of them, can get hold of the person whom you talked to last time. Just too bad.
Fedup with their service. should have a different service department to take care of the issues.
02/11/2008Provided by Citysearch -
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