I have been a client for many year prior to them changing their name for British Dry Clean club. I have always loved the convenience of them picking up and dropping off my dry cleaning. Sometime they forgot to fix missing buttons and cook your clothes a little too much but the convince made me overlook the quality. I have spent a lot of money with them over the years. I had an issue about 3 months ago where they shrunk a pair of my suit pants. They were like trying to put on spandex. I reached out to them and explained the issue. I understand that as a business they have insurance for when this things happen and would take care of a loyal client or any client as that is what a professional business does. After many emails back and fourth and many promises made I am sad to report that not only did they not compensate me for my suite that they ruined but they have not even returned my property. This company could have easily reimbursed me for their mistake but instead they have chosen completely ignore my complaint. As such they have lost my business that would have equated to a lot more money than this simple error and the business of others who have had similar experiences with them. My family has also been using them for many years and the company lost one of their clothing articles. They are being treated the same way as me. Terrible service. STAY AWAY FROM THIS COMPANY. They are bad!
I've been coming to this laundry mat for years I moved to Anaheim and still I would come here but after last incident I don't think I won't anymore . There was a washer with water inside it keep in mind I don't know if that water is clean or dirty or has detergent bleach etc .. i wasn't planning on using it and I accidental ended up putting money into it forgetting that I wasn't going to use it . I asked the guy around helping that if I can get my money back to use it in another washer and he said No either u use it or it's your money loss I mean it's $1.25 no biggie but I can't believe he told me that and didn't even try to fix the problem that's just not right !!! No no no !!! I was incredibly disappointed ������������������������
Well I don't think that it's ok to say u r open 24hr when u r not U LIE,I'M trying to dry some clothes ND it's 2am ND u said open on Yello page's but u lie,cuz u closed!
Great customer service! And very good quality i recommend the british dry clean club