4113 S Orlando Dr, Sanford, FL 32773
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I bought my 2016 Subaru Outback in December 2015. Because I had 2 horrendous experiences with Space Coast Honda (lying, deceitful employees) I was not looking forward to buying another car. As it turned out, I am ecstatic that this whole process was straightforward. The internet price was exactly the same as the sales contract. No hidden charges, no paper shell game. I've been back to the service department for my first oil change service and again, no drama. The check in process was efficient and the car was ready when promised. It's a shame I can't get this same level of service closer to home, but it's worth the drive to do business with an honest dealership.
My mentally and physically handicap 50 year old brother went to this dealership to trade in a good car that my parents were paying for. This dealership and my brother lied on the credit application to get the deal bought by the bank. He can't afford the $320 payment and now his payment shot up to $457. He has no job and lives at home. He collects a small SS check for being handicapped.
When my parents and I went to the dealership and explain the situation they refused to reverse the deal because they are making with the bank over $14,000 between the high interest rate, 5 year payment plan and on his trade and the used car they sold him.
BEWARE AND DO YOUR SELF A FAVOR AVOID THIS DEALERSHIP AT ANY COST!!!! UNLESS YOU WANT TO BE TAKEN FOR A BIG RIDE THAT WILL COST YOU LOTS OF MONEY.
I've been getting my car serviced here for almost 10 years and have never been disappointed. They do a great job and the prices are reasonable. I've never had to wait longer than I expected and I don't even mind waiting because the waiting area is clean and bright with all the comforts of home. They have wifi and desks where you can plug in your laptop, a sitting area with a big screen TV, coffee, donuts, etc. I never miss work to get my car serviced because I can work from the waiting area. They give me regular updates on their progress and their work is always top quality. My car is fixed right the first time.
Want to be treated like a punk, overcharged, and put on the back burner to rot without a car for the unforseeable future? Go to Mastro Imports and talk to Kelly!
Tired of being told that your car will be ready on a certain date and it is actually ready on that date? With Mastro's "screw you" guarantee, your car won't be ready until you've forgotten what its like to own a car. Also part of Mastro's "screw you" guarantee; no more annoying phone calls! With Mastro, you will NEVER have to worry about those troublesome calls letting you know the progress of the work, and if you should happen to ever call the shop, they'll rush you off the phone faster than if you were their mother-in-law! "We'll call you back in 5 minutes" means, "the next time we talk will be because you hired a professional to hunt me down."
Unbelievable experience. I highly recommend everyone try it at least once just to know what back door lovin is like.