This place is a dream come true for homeowners. They have a large selection. All the employees are courteous & helpful. Their return policy is hassle-free. I returned some excess material & didn't receive my refund for over a week. I called my bank & there was no notification for a refund & was directed to call Floor & Décor. A manager named Melissa took my call & she was courteous & very helpful. She tried to contact their audit office while I was on the phone. She later realized it was taking a bit longer than usual. She stated that she would call me back. Before her shift was over she called to inform me that she did not get a response from them. She called & left several emails & messages. She stated to me that she would call them in the morning & then update me of the situation. The next morning I checked my credit card account & the refund was there so I thank Melissa for her help. The experience was pleasant.
The owner had me drive from st pete beach for a meeting to partner up and do granite for him. I got to Altamonte springs and he had no idea who I was and had me drive to his Sanford store to take a look at "things". His son had me walk around while he tried to figure out why his dad had me there. He had a girl from the front desk show me the area where I would be fabricating. On the way to the area she explained to me why they couldn't keep employees. The owners are the type of people that talk but dont listen. They believe they are smarter then everyone. Luckily I had to drive close to 7 hrs because of an accident on I-4. Steer clear from this company. Changing the company name doesn't change the owners and their ways
An extremely unique shopping experience, I'm allowed to become my own designer as well as be provided with the assistance of professional installers. Definitely would shop here again for my renovation project.
Wonderful service with a welcoming and warm staff. The prices are just the cherry on top.