I was foolish enough to purchase a car from the Larry H. Miller used car superstore, they lied about the vehicle, when I paid for a separate mechanics inspection from the Larry H. Miller Chrysler dealership across the street, they also lied in collusion with Doug Webb, the salesman to say the 2008 Chrysler 300 SRT8 I purchased had never been in an accident. I discovered the depth of their lies when I returned to purchase another vehicle and the truth came out about my previous purchase. I had gotten in an accident that was the other drivers fault. When I filed for depreciated value, I was denied and they informed me that the vehicle had been in 3 severe accidents previously. The damage had exceeded $20,000 in repairs on two of them and $13,000 for the third. When I had the Larry H. Miller Chrysler dealership do the mechanics inspection, I specifically told them to look for any indications of accident damage and they lied and said it had never happened.I was told the truth the day after I had selected a truck that I was seriously considering purchasing. When I confronted them about the whole thing and said I didn't want the truck and didn't want to buy anything from a dishonest dealership they used the extended test drive form I signed as a contract to force me to buy a truck that I didn't want and then upsold the interest on my financing, rolled $3,000.00 from my Chrysler into the new loan on the truck and forced me to pay for it all because I told the manager that I was not happy with their dishonesty. All told, Larry H Miller dealerships have cost me almost $30,000.00 due to their lies and horrible business practices.No one should ever buy a car from them. They wholesale the cars from their other dealerships to themselves and mark them up by $2,000 to $5,000 and then show you paperwork that says they are selling you the car for around $500 over the purchase price. These tactics of artificially inflating the price are acceptable business practices in Utah.
Such an amazing experience. The salesman listened to every need and feature that I wanted in my new vehicle and found one that I loved at the payment I was looking for. Thank you National Auto Plaza!
Promised a 2000.00 gift card at the time of purchase, but I was called in two months later to finish up the financing. When I hadn't received a gift card that was already agreed to, I asked about it. The finance manager Rob Hammer informed me that I am already getting a really good deal (according to the dealership) and that there is no room for the gift card, despite already agreeing to it when I took delivery of the car. The battery died on the car a week later, and all of the repairs they did to burn holes in seats failed and need to be replaced. This dealership hosed me during Christmas time. Doug the internet sales guy "attempted" to make things right and offered a 200.00 gift card.....thats not even the price of the first payment. This dealership lies and lies and lies.
DO NOT BUY FROM THESE THEIVES!!. Bought a car with a 100+ 'safety inspection'. Told the I thought the alignment was off, they said they would look at it while I discussed price. Came back and said everything was fine. In less than a week the car blew a tire because the inside of the front tires were down to the steel belt!! Safety inspection??? They completely lied and were concerned about one thing and one thing only, money! Won't stand behind anything unless you bought their warranty. DO NOT USE THEM!
STAY AWAY FROM THESE PEOPLE! If I could put 0 stars, I would. Absolutely awful and dishonest sales people here. Very pushy. WORST EXPERIENCE EVER!!!! TERRIBLE CUSTOMER SERVICE!!!! THE SANDY LOCATION SHOULD NEVER DEAL WITH CUSTOMERS!!!!!
Jimmie noon was great. We have had to go in for service issue twice since buying our car at the beginning of the summer and he is always amazing and super quick so I can get in and out asap. They even fit you in on busy days the best possible way they can. Me and my family love Larry H. Miller and because of this service advisor we are continually pleased!!! Thanks LHM Service and Repairs.
I had a terrible time here. I saw a car I was interested in online. I talked to the dealership and told them I was coming in. When I got there the car wasn't there. They tried to talk me into financing a vehicle, which I was open to. I drove an older rough car that was close to my price range but still unaffordable, a brand new employee in training showed it to me. They brought me a car that I loved that was way over my price range. They then brought me another car that I didn't love that was still way over my price range. I communicated to them that my concern with financing is getting it paid off really quick. The salesman said that it was only about monthly payments. There was so much pressure that I almost got that car even though I didn't love it. The dealership had three different people talk to me to pressure me into buying a car. I said I had to think about it several times before the dealership listened. That night I decided that I wanted to buy a car outright. They next day the dealership called and I told them my decision. They said no worries we have something for you to look at. I decided to give them another chance. When I got there they tried to once again pressure me into buying the car from the night before. They had nothing new to show me. They brought back the first car that new employee had shown me but they wouldn't finance it because it was so cheap. I said I would talk to the bank to see if I could get them to help me finance and I left. I didn't talk to the bank. I was just glad to be out of there. They didn't have anything that fit my price range, but instead of letting me know that, they pressured me to buy a car that I didn't love, even after a firm no. They lied to me by telling me they had something new to show me when they didn't. I had a terrible experience here. Stay away at all costs. All you are is a way to make money.
Larry H. Miller Used Car Supermarket Sandy Utah With so many other options I would suggest you go look for them. Trust and integrity is not found at this dealership . When the car sales person tells you let's just wrap it up don't go home and sleep on it.. you know you're getting yourself into a bad deal. But my 18 year old daughter had to figure this out the hard way. She trusted them,lies! They promised her automatic door locks and interest-rate at 5.99 and the trade in what a joke! The manager I spoke to tonight was so inappropriate and yelling he frightened me. Quote "how am I supposed to pay my guys of coarse they tell her not to sleep on it she would change her mind" " she is 18 and fair game" Creepy and highly inappropriate coming from a 40 50 year old man. Or anyone for that matter.
This was the easiest car buying experience I have ever had. It was quick, no hassling and they were very honest. I knew what I wanted and they made sure that I left with nothing but that. I would recommend any LHM dealership to family and friends, for I know they really care about the customer.
Chris at 90th & State Motors went out of his way to find me the perfect car that I was looking for. It was clean, loaded and in excellent condition. Let this guy know what it is you want, and he'll find it for you for less than you would pay at the large dealerships. This is my second time working with Chris at 90th & State and I couldn't be happier!!