VCA Willow Creek Pet Center

Dr Orme does not even deserve one star. We took both our cats there for their vaccinations. The wait was extremely long. We went as a couple even though we were babysitting our grandkids so that we could comfort our kitties while getting their vaccinations.
They took our cats in another room . I told the technician that Elsa was apprehensive because she was being vocal. We assumed that they knew how to handle cats.
Elsa eledgely bit the technician ( we were not allowed in the room & didn’t see anything)
Dr Orme told us in the waiting room & was accusatory of us. She told us it was our fault because we didn’t warn the technician.
Our second cat had the same shot as Elsa. She was allowed to sit on my husband’s lap during her shots.
Whatever happened to Elsa behind close doors is alarming. Her kennel was full of fur. She sulked for two days afterwards while Pip was ok.
I will never entrust my cats to their care again.

I have had my dogs in to them a few times. One time my male was almost dead! They diagnosed him with diabetes and he had ketoacidosis. They saved his life! Great place to take your pets!

I have to preface this review by stating that I have never used this pet center or even stepped foot inside of it. However, I would NEVER entrust them to care for my pets and I would caution anyone else to think twice before doing so.

Earlier today around 5:00pm I was driving past the center on Highland Dr. when traffic in both directions suddenly stopped.

Running in and out of traffic was a black and white border collie (not positive of the breed) with 3 different vet techs on the sidewalk trying to lure it back to them. Its tail was tucked between its legs as far as it could go, it was shaking and any time one of the vet techs got close it would start barking at them. Very clearly scared to death.

The poor dog ran further down the road and traffic starting moving. About 20 minutes later I had to drive back down Highland. No vet techs or loose dog in sight so I'm hoping the situation was resolved without injury.

No idea if the owner was informed of the trauma their dog experienced today but I would be absolutely LIVID if I found out, after entrusting my dog to their care, that his life was in jeopardy because of their negligence. Absolutely unacceptable.

Dr. Barney is so wonderful personable and knowledgeable. He helped my pet so much that I can t express my happiness. Thank you.

Willow Creek is an excellent Animal Hospital and they are very friendly!