Reliable Auto Mechanics
9356 S State St, Sandy, UT 84070
|Mon - Fri:|
Fax Line: (801) 566-1664
Services: Air Conditioning & Heating, Major Engine Repair or Replacement, Tires, Wheels & Alignments, Fuel, Emission & Exhaust Systems, Inspection & Diagnostic Services, Engine Service, Brake Service, Transmission & Drive Train Services, Oil Changes, Cooling Systems
Appointment Needed: Yes
Brands Serviced: Volkswagen, FIAT, Lexus, MINI, Lamborghini, Rolls-Royce, Jaguar, Infiniti, Hyundai, Audi, Mazda, Mercedes-Benz, Buick, Lincoln, Kia, Toyota, Mitsubishi, Subaru, Scion, Alfa Romeo, SRT, Freightliner, GMC, Ford, Maserati, BMW, Acura, Lotus, Tesla, Bentley, Ram, McLaren, Nissan, Dodge, Jeep, Aston Martin, Porsche, Chevrolet, Ferrari, Chrysler, Volvo, Honda, smart, Cadillac, Land Rover
Worth the read if you want to know the true nature of this shop. . . I was enticed by a Groupon for cheap brake repair 3 yrs ago and have been taking my Jeep there ever since. My Jeep seems to always have the same reoccurring issues - wheel bearings, ball joints, axles, hubs all have been replaced through this shop. Ive spent hours of my time and thousands of my money. On more than one occasion they have billed me and never performed the work. . . I have given them the benefit of the doubt after they provided complimentary brake replacement in good faith. Saturday 12/9 was the final straw. My Jeep wouldn't move after exiting the freeway. (RPMs shot all the way up when the pedal was depressed) My worst fears were realized after I received the diagnostic news. They told me the transmission would need to be rebuilt. . . I was informed they would sub-contract the rebuild to a specialist for $5,000. . . GET REAL!! My Jeep is a 2007 with 120,000 miles on it!! Needless to say I was skeptical. . . I had my vehicle to towed to a transmission shop recommended by my father-in-law. Upon inspection they found that there was NO ISSUE with the transmission whatsoever. The front axle had slipped out of the front diff and caused the problem. . . These guys really tried to pull one over on me after betraying my trust time and time again I'm looking for a truly RELIABLE mechanic.
They had my car for three weeks. Every time I called I got a different person on the phone and had to explain the entire situation. They finally gave me a diagnosis that I needed an engine computer and quoted me a price. I found another source that sold it for 25% of what I was quoted so I bought it. I called Reliable and they said they weren't going to fix it and I could have it towed somewhere else. The owner said there was more wrong than they told me and the bid they gave me was no good but they could not tell me what was wrong and had fired the mechanic that had worked (or not worked) on the car. I sent the owner a bill for a rental car I had to buy for three weeks and when he wouldn't pay, I called him. He was aloof and offered no solution or compensation. The are not only not dependable, they are incompetent and dishonest.
Very disappointed! Will not be coming back! Needed to have rod ends replaced- when I was driving away, the tires were hitting the sides of the wheel wells. I took my car to a different mechanic and he said that these "Reliable" auto mechanics had put my rod ends on backwards!
Also, in the same visit, I had the brakes replaced, and they are the WORST brakes in the world! They screech ALL the TIME. Sounds like a screaming banshee and my car is definitely the most annoying on the road! I need to get the replaced, but it's Christmas time, so I can choose between getting presents for people or paying AGAIN to have my brakes fixed. We're also in the middle of a move right now, so money is at an all time low. I got royally screwed.
One more thing, when I went to get my car picked up, for some reason, the electric locks weren't working... this should have been my first red flag, but I was giving them the benefit of the doubt. I recommend EVERYONE to NOT go here!!!