Giant Carpet One Floor & Home
500 W 9000 S, Sandy, UT 84070
Primary Phone: (801) 565-4775
Phone: (801) 810-6954
Phone: (801) 565-4775
TollFree: (800) 394-3064
No coupons available
Be the first to add a photo!
I just want to say How happy I am with Giant carpet 1. They had just the carpeting my wife and I were looking for at the right price. It was delivered and installed as promised. I was treated respectfully and professionally by everyone at the store as well as the installers. Thank You GC1
Avoid this company. Do not deal with them, do not trust them. How I wish I had read the reviews about this company before ever having any dealings with them. My experience was that they have no desire to serve their customers. They sold me a wood flooring showing me a sample that I liked. When they installed the product many of the boards had scratches and discolored areas not found on the sample at all. Any honorable company would have replaced the damaged boards that did not at all match the sample. No, they will only replace them if I pay to have them replaced. The installer was the only one with any integrity who agreed to come and replace one of the worst boards out of the goodness of his heart. Carpet Giant -- never in my nearly 40 years of experience remodeling homes where I have lived have I ever felt a responsibility to warn people against a supplier or company. This is my first review of a company and I write it because I don't want anyone else to have to experience what I have experienced. To spend $10,000 for a wood floor that I expected to match the large sample and then to find it is very different. Friends who see it point and say, "Oh, dear what happened to that piece, and that one and that one?" Carpet Giant has the audacity to say they will fix the defective boards only if I pay them more money. They do not deserve even one star, but the reviewer is required to put something.
11/30/2011Provided by Citysearch -
I worked for these people and have close friend who worked for them too. Not only are they theives, they are liars. The will go back on their word with warranties, payments, and even charge you for things that are not real and pocket the money. Beware of the Carpet Giants AND the regional manager at Prosource. They will cheat you. As for employment, DO NOT work here. Ever. They will take away your bonuses, and even steal your spiffs for sales. Not only that, but they treat their employees with the utmost disrespect and morale is awful because the owner gives all the benefits to his kids whether or not they're employed by the company. Please. Dont support this family. They are awful people and unfortunately this can hurt the employees. Dont trust them and dont get them any richer.
10/17/2009Provided by Citysearch -
BUYER BEWARE!!...DON'T LISTEN TO ANY DISCUSSIONS REGARDING ANY WARRANTIES. GET ALL WRITTEN WARRANTIES FIRST, WITH SIGNATURES. WE MADE THE MISTAKE OF LISTENING TO THE ""SALESMAN"" AND SHOULD HAVE KNOWN BETTER TO GET EVERYTHING IN WRITING. THE ONE YEAR WARRANTY WAS REALLY 120 DAYS!!....AND WE ONLY HAD A COPY OF THE SIGNED RECEIPT. WE ARE LEFT WITH $1,800.00 CARPET, 10 MONTHS OLD, THAT WILL HAVE TO BE RIPPED OUT AND REPLACED. DO YOURSELF A FAVOR AND RESEARCH LOCALLY ON LINE. GET ESTIMATES, IN WRITING. BE SURE THE INSTALLER IS QUALIFIED. SHOP AROUND, DON'T LISTEN TO ANY TV ADS....DO YOUR HOMEWORK FIRST!!...WE WISHED WE DID....
09/12/2006Provided by Citysearch -
I had just a horrible exeperience with Carpet One. They came out gave us a bid on carpet and said they would get back to us on tile the next day. A week later, I called and they said, oops and would get back to us the next Monday. They failed to get back to me. One of my carpets was set to arrive in two weeks, even though they said they could have it installed in ten days and the other was backordered. When they failed to get back to me again on the tile, I tried to cancel the whole order. Now even though they didn't meet their contract requirements, they said there would be a 20 or 25% cancellation fee. I spoke with the managerand he said oh, yeah, they wanted to please but since they had a signed contract, he couldn't do anything on the carpet which wasn't on backorder so three weeks after they were supposed to have installed it, they schedule to come. His excuse on the problem with the tile? Well, I didn't have a contract--the problem with the carpet, I didn. I would recommend no one go here as customer service doesn't appear to mean anything to this company. And if you try to get carpet, they will not meet their commitments but will hold you to a one way contract!!!!!!!!!!!!