9750 S 700 E, Sandy, UT 84070
Phone: (801) 572-1871
Phone: (385) 743-0890
Services: Cable TV Wiring, Audio-Visual Equipment Repair, Stereo Repair, TV & Radio Repair, Video Equipment Repair
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Alpine Electronics was great! I called in the morning, on a Friday and asked how long it would take to fix my TV. They said it would probably take until Monday to look at. There was a $49 “Bench Fee” which would go toward the repair. I wasn't really sure about that, but took it in anyway.
When I got there, I asked how much the repair would cost. The man at the front desk said he did not know for sure, but the average cost for a TV that size was about $200-$250. I paid the $49 bench fee and left the TV there, as it would cost a lot more than that to replace.
I got a call around 5 p.m., still on Friday, letting me know my TV was DONE! The total cost was only $175 because they were able to rebuild the board instead of replacing it.
Overall, they exceeded all of my expectations. The TV was repaired in 1 day, when they said it would take at least 3 to even look at it, and it was under what they originally thought the cost would be. Very professional and honest!
Thank you, Alpine Eelectronics.
My experience with Alpine Electronics was very positve. I had a laptop that would not turn on at all. When I went in I was told that it could be a number of different things, one being the DC jack, another the power supply, or possibly the mainboard. The guys there let me know that there would be a $35 dollar bench fee to test the laptop and find out which of those problems it would be. They then gave me a ballpark estimate for each issue. Before I even paid the deposit, one of the employees tested the power supply and told me it was not the problem. I paid the $35 and left.
Later that day I received a call from the shop. They told me that they had disassembled the thing, and checked the motherboard which was not the problem, but the DC jack (which is apparently attached to it) was. They gave me a firm estimate that was in the range of the ballpark estimate they gave me when I dropped off.
When I asked if they could also stop the pop ups and generally annoying things that it was doing before the power issue, they said yes, and let me know that it would be an added cost. When I checked around, it was way less than any other computer shop I called. Maybe that was because I was having 2 repairs done. I authorized both repairs and picked up my laptop the next day.
Very competent, friendly techs. Excellent service and turn around time.
I will post my negative experience regarding this "outfit" to as many places as possible.
I cam hear when I was 16 and came back when I was 30 (two days ago). I had I realized it was the same place I would never have come back.
Quick, the owner, so shady. Here's why. I brought my TV in and paid $35 for a diagnostic fee, which would go towards the repair if I decide to do it. They tell me it's the Logic Board, which will cost me $350 for parts and labor. I called another place right after that news and the repair and part was only $189 (includes all labor). I tell them I will not do it and play the "dumb customer" - saying I can't afford it. MOSTLY, because it just felt "scammy." I go to pick up my TV and the owner goes. Well, some time it isn't worth fixing it, do I want to sell the TV to him. For how much? He'll give me $35 bucks back. It's a 60 LG plasma. I WILL NEVER GO BACK TO THIS PLACE. Let me ask, do you even care for your customers? because, that's how you're going to survive. People like me are passionate about good service and trust. This will go a long way for you to make more money than making a quick SCAM. I will never go back. Instead, I went to Village TV in Taylorsville. GREAT GUY. He even told me a lot of his customers end up coming to him and telling him their horror stories with everyone else, you can only GUESS - who they said they just came from. OH, and beware -- I've heard from other people that parts became "missing" all of a sudden when they decided to continue their repair with Alpine.
02/23/2012Provided by Citysearch -
We had a tv to be repaired, a tech came to our home and gave us a diagnotic of a bad board, this was a Tuesday, was told they would order it in. Then the owner called and said the tv had to come to the shop, someone would pick it up first thing Saturday morning. Waited most of Saturday and no pickup, finally called and was told it would not be until Monday. I asked how long to fix our tv and was told curtly he had no idea. I said it could be weeks? months? years? he said he had no idea but probably 2 weeks. Tv was at shop for week and half then finally they bring it back...with no power cord. They insisit I had the cord, but I did not, I explained we would not hide the power cord to our Tv, the tech drove back to shop and came back with a cord and .....shocking part now....MY TV DOES NOT WORK. Black screen. Was told they would order another part... a week goes by and I figure at this point I am done. I phoned owner and asked for refund of the $100 I had paid so far and was told that I had to be charged a service fee. I as kindly as I could explained there had been no service, so I am basically being charged for a visit with the tech?? He said he would have the tech call me. No call yet I guess maybe he is not working either.
12/23/2010Provided by Citysearch -
I have been a customer of Alpine Electronics for years, they have great , fast and good pricing.
I needed a data recovery, few days ago they recovered my data within a same day, when other places had told me it would take weeks and over $1000.00.
12/04/2010Provided by Citysearch -
I dropped my laptop computer off with my powercord on a Saturday at Alpine Electronics. I had a business meeting in Atlanta and needed to take the laptop with me. I picked up the computer on Saturday just before they closed.
When I arrived home I looked at my laptop sitting on my carseat and I realized they had not given me the power supply. They were closed and my flight was the next day on Sunday morning. I frantically tried to find a powersupply. I finally found one at radio shack which cost me about $80.00 but quit working two days later.
I took my laptop back into Alpine electronics and told them that they had not given me the powersupply on the day I picked it up. The employee who had helped me on that Saturday was there and he said he distinctly remembered he had given the powersupply and proceeded to tell me that I was wrong. He couldn't even acknowledge there was a possiblity he may not have given it to me and was very argumentative.
The owner found a powersupply cord that would work, (likely my powersupply since it has a very specific end). He told me that I could take this one but asked me to bring it back if I happened to find my powersupply. I said I did not receive it one more time and that I would appreciate if there was some acknowledgement that there was a possibity this could be true. The employee said no he couldn't because I would be calling him a liar.
I could have easily understood if somehow my cord had been misplaced since I couldn't pick it up the day after I left it there. No acknowledgement of the possiblity that this could have happened and no apology for my inconvience was shocking.
Its too bad because up until this point I had been happy with their prior services. It's too bad one employee can ruin someones business and their reputation.