Bank of America Financial Center

I had an absolute terrible experience with this bank. I was signed in and told i would only wait 10-15 minutes to be helped. Not only did it take an hour and 15 minutes just to be seen, but Liz a manager set up my new account completely wrong. When she opened my new personal account she synced it with my younger sister's and i's joint account that i have no participation with. Which took a half hour to do. Then she was supposed to set up my online banking and i tried to sign in and it did not find my account. Not only did she mess that up, the bank put a hold on my check since it is not through them, which is understandable but still an inconvenience. She lacked customer service, and was not talkative at all. And i felt like i was just another quota that needed to be met. Fast forward to when i left to Walmart. my card kept declining because she linked it to the wrong account. so i needed to leave and go back to get it checked out. Just complete terrible experience with this bank. Will not be going back for any reason.

It's not just this location don't get me wrong they are friendly in person but why the hell do you have a phone # and not be able to speak to anybody!

If I could give this bank 0 stars I would. I went out of my way (the opposite way) of work last week to come here to get change. I have to hold a bank of cash at work so I needed to exchange my bigger bills for smaller bills before work. I figure, oh I ll go to the bank because at least they wont charge me to get change. I get there about 2:50 pm on a Friday. Before I even walk in, a woman that works there opens the door and asks what she can help me with. I say "I need to get change" and she says "Our only teller is out on lunch right now and wont be able to help you for about 30 mins" ARE YOU KIDDING ME? OUR ONLY TELLER?? I cant even walk into a BANK OF AMERICA for change for 20 bucks on a fricken FRIDAY at 2:50 PM, NORMAL BUSINESS HOURS! SUCH A LOWSY BANK! I will never do business with this bank again! And I was almost late for work because of this! THANKS BUT NO THANKS!

tellers are super friendly, love going into my bank.