I "checked in online" at 11:00am and the mobile app showed a 2 hour wait, which was OK because I was running other errands. When I went to the salon at 11:30am to check in at the front desk, I was told the stylist wouldn't be available until 1:30pm. When I checked in again at 1:00pm, I was told that the stylist wouldn’t be available until 3:00pm. When I checked in at 1:45pm, I was told that the stylist had "received 2 perm appointments and would not be available the rest of the day".So how is that they don't "accept appointments (even for perms)" and, even though I checked in online well before the perm appointments, my position in line was ignored and I eventually had to leave the salon without any service? Clearly the online check in is a joke and doesn't really do anything to establish a place in line. And it is very clear that even if you do check in online, your place will be dismissed if a higher paying customer comes in.I called their Corporate Office customer service and explained what had happened. I was told they "are very sorry”, but at the same time I was told that “there won't be any meaningful changes (like making appointments to preserve your place in line) implemented to prevent this abuse from happening to costumers again in the future”.Sooo... let's get smart people, for $2 more Supercuts will let you make same-day online appointments with the stylist of your choice on their mobile app. This customer (and his family) won’t be treated like we’re expendable anymore! No more disrespect and terrible service for us! We're going where customers are treated with respect and given real service! And the extra $2 is well worth knowing that we will not be treated badly and receive terrible service, but rather we’ll be treated with respect like a valued customer.
The stylist Joanne at great clips in San Tan Valley, azdid a wonderful job on my hair. I had severe damage dueto a bad dye job. My hair was a frizzy mess! I wasn'tsure what to do but thank goodness Joanne did. She not only removed the damage but gave me a beautifulstyle that I love! She is a true hair artist!