In mybook® Food Collection (edit)

Added to your food collection.
Removed from mybook!

We took this business out of your food collection.

Sponsored Links
Hours

Regular Hours

Payment method
no credit cards
Location
The Marketplace At San Ramon
AKA

Digby's Premium Donuts

Digby's Premium Donuts CASH ONLY

Categories
Donut Shops, Bakeries, Restaurants
Other Information

Cuisines: Donuts, Bakeries

COUPONS & DEALS

No coupons available

Reviews

Hi there!
Rate this business!
First-classBetter than mostAbout what I expectedNot the worst...Disappointing
Click to Rate
Share Review

Like this review? Share it on your social network to get the word out!

shizzys

03/18/2009

Overall
Customer Service Counts!

I've been a dedicated customer for the last 2 years, consistently going out of my way to pick up donuts here for my teams. Even putting that aside, I always expect some level of customer service, even if it is a donut place.



I called this morning to order 2 doz donuts assorted for pickup in 15 minutes. I got there in 20. There was a guy in front of me who was ordering a few donuts and there were a few boxes on the counter, which I expected to be mine. Once the guy left, I told the lady I was here to pick up the 2 doz I called in for. She gave me a quizzical look and got annoyed - "But YOU LATE! YOU 30 MIN LATE! I ALREADY SOLD YOUR DONUTS TO SOMEONE ELSE!" I said, "i'm not that late... maybe a few minutes late, and maybe you should ask for people's names so you don't sell the donuts to someone else."



Anyhow, so I asked her if she had enough donuts for 2 doz. She started putting them in a box. I then asked her for napkins, and she said, "you get them yourself!" I said, "excuse me?" since she has always given me napkins in a bag.... and she said again, "you get them yourself! next to coffee!!!" While paying her, I started taking the napkins out of the bin next to me where she got even more upset, "TOO MUCH!!! YOU STOP!!!" and I said, "well, I do have to feed 20 people and I'm buying 2 doz donuts" and she said, "TOO MUCH! ENOUGH!!!"



I was absolutely blown away at this experience this morning. Customer service is important, no matter what industry, especially for your best customers. I don't care if she makes the best chocolate whatever, I'm NEVER going back and will NOT be recommending this shop to anyone again.

Sponsored Links
We just redesigned yp.com! Do you like it?
× Not a Fan

× Thank You!

Feedback