Bishop Ranch Veterinary Center & Urgent Care
2000 Bishop Dr, San Ramon, CA 94583
Phone: (925) 328-0264
Phone: (925) 743-9300
Bishop Ranch Veterinary Center and Urgent Care
Williams, Kirsten, Dvm - Bishop Ranch Veterinary Clinic
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Stay away! Review is for Dr. CANE and MARGARET URQUHART (the clinic manager). Both of those ladies have no class and very poor manners. Apparently treating customer with respect IS NOT INCLUDED IN THEIR WORK ETHIC! For $75 U.S. Dollars that they rip off of you for consultation you get a hostile treatment from the vet and none of the questions that suppose to be covered by that fee are being answered during your visit! Dr. Cane knows that she is the only reproductive specialist in almost 200 mile radius and takes a full advantage of it. She has VERY VERY POOR BEDSIDE MANNERS!
As Margaret goes, the Bishop Ranch owner could do so much better by hiring an employee who will actually care about customer satisfaction and who will treat each customer as THE ONLY customer. Don't expect from Ms. URQUHART to solve problems you might experience, she'll just "blow you off" via e-mail! She has virtually no business hours, never answers the phone, doesn't return calls for weeks and to make it easier on herself she is using e-mail to deal with you, so you will have no say in the making of her final decision.
P.S. Margaret, you can remove my Yelp reviews all you want, I'll just re-post a new one!
08/02/2011Provided by Citysearch -
Good vet and Kennel!
We have a very difficult bulldog to say the least, and they are always patient when dealing with him. The staff and doctors always do a great job with gaining our dog's trust before treating him, or taking them into their kennel. We've had a few kennels turn us away because out dog is intimidating, but Diablo has always accepted him for boarding and has never had any issues with being able to control him.
07/18/2011Provided by Citysearch -
I have been very happy with this vet center and their flexibility. I have a pit bull dog and unlike most places they aren't afraid of her which is a good start. The care she has gotten there has been fair and I feel she has been treated well while she is there. Prices seem reasonable though they aren't going to cut you any breaks because they love animals. The facility is very nice and they have all of the most modern equipment so if your animal had some strange disease they should be able to handle it all in house.
My dog had a major (and very expensive) leg surgery here and I believe they messed up in some way when they did it prolonging her recovery. But charged me the extra money to re X-ray to find they had possibly made a mistake and it wasn't my after care. The right thing would be to admit the mistake or at least throw in the x-ray or pills she needed due to knicking the joint during her $5k surgery. But that is the surgeon partially.
As for flexibility it is tough for me to get out of work and at times I have had 2 jobs when she was going there regularly. I could drop off at 7am and they would keep her all the way until midnight without any problem.