I wish you had a no star rating. This company cooks the books. I tried to fax two pages to two numbers. The calls were never completed due to the fact that my old fax machine did not work on the digital network. How long could it take to fax two pages that did not go through even though multiple attempts were made? Well, according to Airnex's invoice, each failed call ranges from 1 to 12 minutes. Not only that, its invoice also lists non-existing calls, supposedly made by my disconnected fax machine when I was in another state. The multiple failed calls took no more than twenty minutes, but they became more than two hundred minutes on Airnex’s invoice. When told that the customer was never informed of the almost sevenfold rate hike (from 5 cents per minute to 33 cents per minute), the customer service rep claimed that customers were informed by email. I told her that I had never received it in my email. Her response was that I might have deleted the email, which is not true, because I have never deleted my email.This company obviously is engaged in fraudulent criminal activities.
I had an absolutely horrible time trying to figure out the best plan for me and I asked for a summary of all the plans, A woman named gabriela sighed when I asked for a description of these plans as if she was irritated I was inquiring. She was very short with me even though there was no customers in the store besides myself, so I'm not sure why I was rushed. She has a serious attitude problem and I got so fed up I walked out of the store before i heard anymore. Maybe she forgot she was working in the customer service industry? Made me not want to go with sprint, based on the poor customer service so I went with at&t, if she has been friendly and welcoming it would have made my decision easier and I did go there first because it did seem like I was getting more for my money with sprint but I dont want to deal with the hassle of not being treated properly. I'm absolutely appalled with the service i received and will be calling sprint directly so NO I do not reccomend this store.