445 Francisco Blvd E, San Rafael, CA 94901
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It was the worst! We took our truck in for a repair on the wiring harness and were told that it could be fixed. Got a call later that day from the service dept saying that we needed a new one for $5,000.00 plus labor or that they could repair the old one. I told the service manager that we wanted it repaired...not replaced! Went in to pick up truck and heres a bill for $6,000.00 They said that they had a recording of my voice authorizing the repair. We asked to hear the recording...they said come back in 2 hours. This was our 7th trip in to untangle this mess! When we returned they told us they couldn't find it...back home without our truck.
We live on a ranch and this truck is needed on a dailey basis. It has now been 1 month in the shop.
Enter insurance company. They called Dominic in service and asked to see old wiring harness that they took out, including our transmission. Toyota said they didn't have it anymore. After pressing for answers they finally admitted that they repaired...not replaced harness. We settled with insurance company and picked up truck FINALLY YESTERDAY. THE SERVICE MANAGER DOMINIC WAS A REAL PIECE OF WORK. We can see why there are so many unhappy customers. Next time take your car to Hansels toyota....they are the best and treat their customers like family. Also...make sure you always check your bill at Toyota of Marin.
Loved working with Tyler on my recent highlander purchase. He didn't try to pressure me into something I wasn't comfortable with and helped me find the right setup for my budget. He even stayed late on a Sunday to wait with me while I did all the paperwork and then do a proper "delivery" of the vehicle. Looking forward to my first service visit - even though it's not for like 5 months! These new cars are so efficient!