NorthBay Computer Systems
4 California Ave, San Rafael, CA 94901
Specialties: Disaster Recovery
No coupons available
I've gone to Northbay Computer Systems twice and recommend it to everyone. The second time, I was so frustrated with my computer that I called them and asked if I could come over and wait while they did diagnostics and hopefully complete the repair. I was able to go right over (it was a week day). Also, I didn't have a back-up program and they gave advice on which one to buy. I ran to the store while they worked on the computer, came back and they installed and saved my data to the back-up program. Their charge was very reasonable. I was on my way home in about 1.5 hours, maybe less.
09/05/2006Provided by Citysearch -
First time I called they spent some time explaining that I should install and run some free, anti-spyware software before bringing it in. It fixed the problem and saved me time and money. I appreciated the time they spent with me, even though it lost them a job.
A year later, with another problem, they fixed it twice, but the problem came back both times. When I called the third time, the tech said he'd been thinking about it and told me how to fix it myself (rather than drive half an hour to the shop). This solved the problem. It was a hassle, but they only charged $75, spent a lot of time with me, and I think it was an unusual problem that other shops would have had trouble with also.