AAAmerican Pacific Manufactured Homes Inc.

First i would like to start stating that the service i received from them was not even satisfactory. i live far away from San Marcos and when we first started picking stuff out i had to tell my salesman over and over what kind of trim color and faucets and tubs and color of floor and carpet etc, a few times. It was very frusterating to say the least as i had to take off work everytime or make a special trip on the weekend, only to return to find out he didnt really make detailed notes of what i wanted and had to start over a few times. I was told by the salesman that they could do in house financing, which i wanted to take advantage of because they said they could also put in the loan the fees for installation by their own crew of men to put in the house. The Financing dept was horrible on returning phone calls along with my salesman. They all drag their feet, please keep in mind i bought in January 2013 2.5 acres, so that means i need to get a house there as quickly as possible. I didnt move in until august 2013. ok so i had to find my own finacing company and then i had to hire my own contractor because they said they laid their workers off because their sales were so slow. Whats funny is they just hire contractors to do this, i don't really get what happened there. Ok, then, after the house was installed just before my final inspection i had carpet installed. There was an extra vent installed in my sons room for heating and air and 1 less vent cover. I contacted them about it and they said it would be there quickly. 4 weeks went by and they said they sent it to my parent address when i called them back about it. Lol my parents never received anything. so a guy comes out to hand deliver it and it was the wrong color and size lol, in the mean time i wanted him to take some pics and do a walkthrough of some items in the house that were damaged upon the house being built. That was like pulling teeth, i had to contact the manager at their store to have her tell him to take a few moments out of his day to take some pictures for me so we can get things resolved quickly. These damages were important to get done quickly because there are cuts and rips in my guest bathroom that causes water to get under the linoleum and into the wood below. so then then there was also an outlet cover that was crracked as well and damages to my screen door. the next day the gentleman comes back with the correct vent cover but the wrong outlet cover. i called his manager and made a complaint about it and she then stated to me that she is offended and will not be so accomodating to me any more. I have now been calling them for 2 weeks and am not getting returned calls from anyone. the gentle man who came out and took pictures told me to report anything to him and that he would get hallmark to come out within just a few days. i can't get any response from anyone.

Worst customer service provided by Tom P.. Use other helps in the office if you have to use this business.

My team of coordinators were terrific! My rep was Mark White. He did an excellent job keeping us informed. We purchased a beautiful manufactured home and from start to finish everything went smoothly! I am disabled and some of the upgrades pacific offered were standard for me. Doorways were enlarged, a ramp was incorporated into the design. I would recommend this company to everyone I know! Thank-you all so very much!