The worst experience of my life. My boyfriend and I both bought laptops so we are both leaving horrible feedback that I hope people will read and be aware of. I bought two laptops for work for over 500 dollars each from a sales rep and manager named Qi. Less than two months later the laptops hard drives start making a loud grinding noise and Frys own tech support informs me both hard drives have gone bad and is very noticeable due to the light being on and the horrendous sounds the hard drive was making. Tech support was very friendly and knowledgeable and the best part about frys. When I went to customer service for an exchange customer service rep named Mayra was unfriendly, unwelcoming and even annoyed that we needed her help. She was even amused as she knew they were not going to help us in anyway. Then the same person who sold me the laptops named Qi said they could not exchange it or refund and tech support can not fix it. So basically I'm out over 1000 dollars and the manager above Qi did not even have the decency to talk to me face to face. I can't believe they are selling these overpriced laptops that break down and offer no help. I would give zero stars if I could and I advise everyone to go get your electronics at Best Buy or any other place that will actually take care of you. Please buyers beware.
Most affordable, large collection, discount programs makes it my first choice when I think buying any electronics..
will never buy anything from this store. I bought a tablet in October and since I got it. I didn't work, I was over heating and would stall. I want a refund then. But they were let's send it out to try to fix it. So I did and I didn't get it back until the 27 of dec. And now at home it doesn't work like it did before. And then I bring it in to the store just let wanting my refund and the ask to unlock it. And they say that they can't find anything wrong with it. Of course they were messing with it where I couldn't see what they were doing, they bring it back and say that nothing is wrong, And now they don't want to refund me because they can't find anything wrong. BS
With no more circuit city and the downsizing of the computer shows there's no better place to go. variety, selection, very knowledgeable people and great prices.Frys is always my first choice to go to.