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Factory Direct Floor

Map & Directions
(455 Reviews)

1960 Williams St, San Leandro, CA 94577

(510) 895-5133

CLOSED NOW
Today: 11:00 am - 4:00 pm
Tomorrow: 11:00 am - 4:00 pm
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BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours
Regular Hours
Mon - Fri:
Sat - Sun:
Services/Products
hardwood flooring, laminate flooring, flooring stores, flooring contractors, flooring materials, residential flooring contractors
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Categories
Floor Materials, Building Materials, Flooring Contractors, Hardwood Floors, Hardwoods, Wood Products

Reviews

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Merrie M.

10/14/2015

Overall

Factory Direct Floor and their staff were very professional, quick and clean. The floors is gorgeous, well done. I have already recommended them to one of my girlfriends. I was impressed with the quality and the price. Thank you, I would not hesitate to use you again.

Luanne L.

10/09/2015

Overall

The service was exceptional from the day I called to ask a few questions to the moment our runner was installed. It all took place within a few days with Factory Direct Floor returning our call immediately and then came to give us a quote. A couple of days later Factory Direct Floor and their colleague came to install the runner. It looks fantastic. Workmanship is excellent and they left the place clean.

Jonas M.

10/08/2015

Overall

They were professional, reliable and the floor looks great. We will be using them again when we are ready to replace floors on the upper floor of the house and I would not hesitate to recommend them to a friend. Thanks again, Great Job!

Socorro P.

10/08/2015

Overall

They installed bamboo floor in our basement and stairwell and did an excellent job. They took the time to stop by twice with tiles samples and answered all of our questions. They installed within a week despite their busy schedule and did an excellent job. Overall their service was excellent.

Eddie L.

10/06/2015

Overall

Factory Direct Floor was a pleasure to deal with from the beginning. They were able to accommodate my request for a quick turnaround time from coming out to provide a quote, as well as to actually installing the underlay and carpet in a small basement. I had a very tight timeframe and budget to deal

Analisa M.

09/16/2015

Overall

I came across Factory Direct Floor on the net and contacted them. They came over the very next day showed us some samples and gave the quote. The floor was installed in 3 hours and very well done. I will definitely recommend this company to all me friends.

Leah T.

09/14/2015

Overall

I called First Security Service and within 2 business days of my call the job was completed. Even though their schedule was extremely busy they made time because we were selling our home. Truly amazing job. I would highly recommend them. Really cannot say enough about my overall satisfaction with this company. If you have a floors problem call them first.

Selena M.

09/04/2015

Overall

They arrive on time,saw the problem and said that it was bad workmanship that created the stretching. They were very helpful in helping to move furniture out of the way and stretched the floors tile and re jointed part of it. They removed the excess pieces and vacuumed the carpet and replaced the furniture. I would highly recommend them for any work related to floors.

Sid T.

08/28/2015

Overall

My Husband and I needed new laminate floor put in to our basement and basement apartment. They came on only a few days notice, completed the job under budget and greatly exceeded our expectations. They friendly nature and attention to detail were great. I would recommend them to anyone in need of new floor installation.

Cesar G.

08/24/2015

Overall

Called Factory Direct floor for a quote to floors basement after a drain backed up and ruined the old floor. They werethere the next day with samples and the job was complete by the end of the week. I would recommend to anyone and will use them again in the future. Really good experience, great price.

Hassie T.

08/21/2015

Overall

Factory Direct floor staff and the owner was very gentle and helpful explaining the causes and possible option to reduce or eliminate the annoying squeaks on our floorboards. I am very happy with the result. I am also very pleased with my new bamboo Floors. Thank you for providing such a service.

Robbi K.

08/07/2015

Overall

These guys did a great job installing flooring in my basement. They sold me is top-notch, and I believe I paid a very fair price. Their installation work was exceptional. They were very professional, and truly understands good customer service.

Casandra S.

08/04/2015

Overall

They were quick to respond, quote and happy to take the business. They provided me with answers to all questions and gave me options to make this project work. They also made it happen quickly in our needed time frame. The crew is very professional and hard working and got to the job right away. I would recommend them to any of my friends and family for a great job well done! Thanks!

George J.

07/28/2015

Overall

I am thoroughly impressed with the efficiency in which Factory Direct Floor responded to my inquiry, as well as the availability of an appointment to suit my busy schedule. They were friendly and courteous, and did a wonderful job repairing several areas that had been ruined by my pets. I also found the price for these repairs very reasonable, and would highly recommend Factory Direct Floor to everyone!

Evalyn R.

07/24/2015

Overall

Great service, the tech was there on time and the service was exceptional. The floors look as good, or if not better than when it was originally installed! I have no hesitation in recommending Factory Direct Floors to anyone I know. Great job!

Kasey S.

07/23/2015

Overall

Factory Direct Floor was incredibly professional from the very first phone call. They came in with samples and gave me a quote which turned out to be exactly what I paid by the time they were finished. No pressure, no typical salesmen tactics, just easy to understand explanation of everything that would be done. The guys that did the install were fantastic. I've already recommended Factory Direct Floor to my family members, friends and business associates and wouldn't hesitate to call them again.

Yadira F.

07/22/2015

Overall

They responded quickly to our email for information regarding bamboo flooring installation. They were kind and knowledgeable and were able to answer all our questions. The installer who came to our home seemed experienced and did a great job. We were especially anxious that this bamboo flooring be done professionally as the runner was quite expensive. And it was!!! My husband and I were very pleased with installation and the cost was reasonable.

Hiram W.

07/14/2015

Overall

The owner is so professional and phones you back or emails you and comes to see you asap--no waiting long time to get someone in your home. Does pricing right there. Have great trades. Fast! efferent..Clean...easy..Done.. Just a great company.

Arlette G.

07/10/2015

Overall

We called Factory Direct Floor to help install a small piece of florr on a landing to a basement. It was actually a fairly difficult instal given the way the transition had been done into the final set of stairs. The installer was on time, friendly, meticulous, took the time to address our concerns and did a superb job. Well worth the piece of mind to get it done right!

Philomena L.

07/02/2015

Overall

The technician who arrived to do the work was pleasant, knowledgeable and knew what he was doing. The repairs were great (you can hardly tell where they were made). The technician cleaned up after he was finished. The whole process and repair work were very satisfying. We would use Factory Direct Floor again and would recommend them to others.