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Please contact the business for updated hours/services due to the COVID-19 advisory.

BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours
Regular Hours
Mon - Fri:
Sat - Sun:
Services/Products
hardwood flooring, laminate flooring, flooring stores, flooring contractors, flooring materials, residential flooring contractors
Other Emails

Categories
Floor Materials, Building Materials, Flooring Contractors, Hardwood Floors, Hardwoods, Wood Products

Reviews

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Kathy B.

09/03/2016

Overall
Selection
Service

I chose Factory Direct Floor because their prices were the most reasonable in the city. I was extremely thrilled with the final result. Their installers were professional and did the job right.

Emily A.

09/01/2016

Overall
Selection
Service

Factory Direct Floor is the best. I contacted at least ten different flooring stores for the specific product I wanted, and they provided the best price and were by far the most pleasant to deal with. They truly care about customer satisfaction!!! Their quote was accurate; their installation was meticulous; they left my place spotless.

Amy W.

08/19/2016

Overall
Selection
Service

Factory Direct Floor came to us through a recommendation and we were very pleased from the initial contact with Factory Direct Floor. From measurement to budgeting, their attention to detail and ability to meet our timelines for installation made it easy to deal with Factory Direct Floor.

Robert C.

08/17/2016

Overall
Selection
Service

Great service with great staff. They kept all their promises and delivered a great result on time. Our family is happy with our new floors and they have done a great job. We would highly recommend their service to anyone.

Moses B.

08/12/2016

Overall
Selection
Service

Everything was great and the guys did a great job. They didn't rush anything. It looks professional and correct, no shortcuts. I appreciate everything, thanks again!

Ross W.

08/08/2016

Overall

We had smoke damage from a fire that ruined the great work Factory Direct Floor team had done for us. We did not hesitate to go back and ask them to do it all again and more! They are fantastic to deal with, and quick to resolve any issues you may have.

Charlie H.

07/28/2016

Overall

Fantastic selection of floors and knowledgeable people. The lady at the store took the time to explain the different hardwood floor options that suited our needs. We had a wonderful experience with Factory Direct Floor and we love our new floors!

Wendy A.

07/27/2016

Overall

The work was beautifully done. Each night the house was left clean as if no one had been there. A pleasure to deal with factory Direct Floor.

Shana L.

07/15/2016

Overall

I am very happy with my decision for getting Factory Direct Floor to do my flooring reno in the basement. After some options they offered (they carry a large selection of samples in the showroom), I decided to get laminate flooring in the basement and carpet on the stairs. They were very patient. Thanks Factory Direct Floor.

Nina G.

07/11/2016

Overall

After some shopping around I am very happy that I have found Factory Direct Floor. The showroom is full of displays; there are a lot of options to select from. Factory Direct Floor was great helping to choose the perfect product.

Emily M.

07/07/2016

Overall

I had Factory Direct Floor and install flooring in my living and dining room. They provided a competitive quote and completed the job in a timely fashion. Great customer service and have great courteous installers. Got it done first time right with no hassles.

Julie K.

07/04/2016

Overall

I contacted Factory Direct Floor and they assisted me in finding a reputable individual to fix the floors. The person they recommended did a fantastic job! They were also incredibly kind and helpful when I called to ask MANY questions throughout my renovation. I would very much recommend working with/buying from Factory Direct Floor.

Denise A.

06/29/2016

Overall

Had my engineered hardwood floors replaced by Factory Direct Floor. Wonderful experience from start to finish. They answered all of my initial questions very thoroughly and with much patience. They took care of all the finer details and handled all of our follow up questions. And finally, they did a great job installing the flooring. I commend all of them for doing a very professional job

Sarah S.

06/24/2016

Overall

Factory Direct Floor specifically were a pleasure to work with. They did a great job obtaining my flooring which was very difficult to source and provided excellent service.

Maureen T.

06/17/2016

Overall

After reading all the great reviews on Factory Direct Floor and not having any luck visiting showrooms, I called and spoke to knowledgeable and super helpful. They guided me in selecting the best product for our basement.

Naima Y.

06/16/2016

Overall

I chose a few samples and the day of purchase, I was running late for my appointment. Factory Direct Floor was very patient and waited for me well past the store hours and completed everything very smoothly. On the day of installation, due to other circumstances, the installer could not make it. They rapidly helped me out and within a few days, the floor was installed.

Sue M.

06/10/2016

Overall

Fabulous service.. Ordered some samples for a customer. Came quickly. Very impressed. Yes, already recommended.

Patrick H.

06/08/2016

Overall

We purchased through the Factory direct floor shop. The advice and expertise afforded us by was excellent. Delivery came on the day we asked for. We will certainly be using the service again and would definitely recommend to our friends and family.

Julia F.

05/19/2016

Overall

They went the extra distance and helps us when we ordered short and came back to install the flooring when our hardwood guy couldn't we ordered carpet and hardwood and were impressed with both.

Achuli R.

05/19/2016

Overall

Overall a great experience. They were great to work with and went out of their way to accommodate our changing scope. The install itself was quick, and we're very happy with the end result. We'll be using Factory Direct Floor again when the time comes!