Direct Stone Importers
1965 Marina Blvd, San Leandro, CA 94577
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02/27/2009Provided by Citysearch -
To John C
The truth of the matter is. You came into our store you had us move the slabs for an hour. You scheduled us twice to measure your kitchen and canceled both times. We did refund your money we only wanted to hold a 15% handling charge that is clearly stated on our invoice that you signed. This is America and everything cost money. We moved the slabs the weekend before Christmas so you can select your pieces,you paid us a deposit you signed our contract,you were not forced. And you did get all your money back. I would have let this go but after this lie you posted, it would only be right to prove you wrong. We are a very good company, and we would let anyone audit our client base to prove you wrong.
01/18/2008Provided by Citysearch -
we started a project with them and decided we had to cancel due to problems (dryrot) which would require work before we could redo our counter top. They never came out to measure our kitchen and refused to give our deposit back, though we never took possesion of any materials. no work was done at all!
Do yourself a favor, and do not work with these guys. Poor customer service!