Salon Studio W
31831 Camino Capistrano Ste 201, San Juan Capistrano, CA 92675
|Wed - Thu:|
W Salon Studio
Specialties: Extensions, Coloring
Parking: Garage, Street
Bike Parking: Yes
Wheelchair Accessible: Yes
By Appointment Only: No
I went to W Salon last week because of a groupon coupon I had found online. The salon was smaller, hard to find, but appeared decent inside. I had made an appointment in advance with Kayli (hair stylist) for a simple trim and blowout.
I am more than dissatisfied with my experience and haircut. She cut very few, if any, of my dead, split ends. However, there is a large section of hair unevenly cut (more like chopped) off on the top layer in the back of my head. I'm not sure if this wàs an attempt to create layers (which I did not ask for) or what her intentions were. Whatever the case may be and I am not a professional stylist, but I feel that my hair should definitely not be uneven and have a blunt, single layer in the back of my head. Also, I don't think that after a "trim" one would have just as many split ends as before the cut. My hair is in no way smooth or healthy looking and the different lengths, that again I never requested, are in no way blended and painfully obvious.
The stylist did not show me the back of my head and I honestly just forgot to ask. I wasn't too concerned considering that I had just requested a small and simple trim,
When I got home, I almost broke into tears. This will take years to grow back and I will need to get another haircut very soon to get rid of the dead and split ends that should have been taken care of.
I called the salon today, requesting a refund from the store owner. I was given excuse after excuse defending the stylist, he refused a refund, and had a rude and condescending tone.
What happened to the customer always being right? I was respectful and non confrontational, despite my panicked state. I've never encountered such poor customer service or such incompetent stylist.
Needless to say I will not be a retuning customer and I wrote this review to hopefully prevent someone else from having the same, horrifying experience,
03/15/2011Provided by Citysearch -
I walk in and am instantly greeted with smiles and warmth. Everyone there is so outgoing and helpful. It is very humid in San Juan Capistrano during the day and to be honest the city is very dirty, but W Salon Studio is well air conditioned, comfortable, clean, and accommodating. The door is open when you walk in and you are immediatly greeted by a stylist or receptionist. While most salons are dirty and smelly, W Salon Studio is completely spotless, I could eat off the floor. From the mirrors and artwork to the dryers and shelves of product, the salon is prominent and professional. There is no loud music or loud anything for that matter. The salon is serene and simple, being that it is a small salon with a lot of open space. W Salon Studio is a place where you can get your hair cut, colored, and/or styled for a great price and outstanding service. The service and management are superier. The staff is truly the best staff I have ever met. When my stylist, Claire, was finished with me, I was ecstatic. I was and am still extremely happy with her work on me. The stylists are highly educated and distinguished in beauty . I absolutely love going to W Salon Studio. I look forward to going once a month to get my hair styled and in this beautiful, little place.
01/07/2011Provided by Citysearch -
Beautiful light filled salon with talented, friendly and professional stylists. So happy to have found Lisa after being continually unsatisfied with the results of other salons. Lisa does an amazing job straightening my hair every few months and maintaining it with the perfect cut and color. I enjoy seeing owner Wil's clients walk out with beautiful hair as well, and he makes everyone feel welcome.
11/24/2010Provided by Citysearch -
I just moved to Orange County and have had a hard time finding a stylist and a salon I like. I found W Salon Studio in San Juan Capistrano and was captivated by the ambiance. Wil was so nice from the time I booked my appointment until he was sure I loved my style! I run a lot and need an easy style that also looks professional. Wil got it perfectly! Thank you W Salon Studio I will be back and am sending all my friends!
11/02/2010Provided by Citysearch -
W Salon Studio next door to Rubys in San Juan is not only an adorable salon, but they have great customer service and really talented stylists! I got a haircut by Will and he did such a great job, I get compliments all the time! I also got a Brazilian Blowout by Jamie and wow does my hair feel different! She even called me a few days later to see how I my treatment was doing!
I would definitely recommend this salon!!! Call them today!!!