Terrible company! I had someone come out to measure, I was told misinformation by the sales rep, Matt, and they made a fireplace door that did not fit. Then they sent another person out to double check the measurements and show me the correct frame. They then made another fireplace door that didn't fit and today, after waiting for 3 hours again I got another fireplace door that did not fit. I have been waiting for 4 months to get this door and I am still at square one. When I called today, upset for obvious reasons, Matt was flippant about it, making excuses and blaming the company that they order from. They are terrible.
3900 Prospect Ave Ste CYorba Linda, CA 92886
From Business: Best Buys Big & Tall is an online-only business for big and tall men's clothing - www.bigandtallofoc.com. We carry athletic wear, sleepwear/pajamas, casual pants …
We were sold a floor model electric cooktop as a new discontinued model but it turned out to be a used returned cooktop with an electrical problem when it was installed. The large front burner couldn't be turned off without shutting off the breaker which is a fire hazard and the cooktop can't be used until it is repaired. The manager said it could be returned but that is a problem as the Quartz counter top was cut for the dimensions of this cooktop. We have purchased several appliances before and never had this problem. I guess they don't mind losing customers. Used items should be in the clearance section and not on the floor as new. This is fraud.
I needed a part for my gas fireplace and Roger was the guy to see. He researched and found what other companies couldn't. Very knowledgeable staff and a showroom full of warm hearth fireplaces.
I would highly recommend this shop to anyone looking to buy fire glass! Beautiful showroom, expert staff both in and out of the office, and excellent customer service. I would like to acknowledge Roger from the showroom in particular - he answered all of my questions, demonstrating not only great knowledge of the products, but also patience with my indecisiveness - they have so many colors to choose from! Very happy with my experience at Capo Fireside. 5 stars!
Being in the high end design business, I highly recommend this business for custom, high end products and friendly service. I send clients to their huge showroom for outdoor Firepits, BBQs, outdoor fireplaces, and fireplace accessories. They will even send a consultant out to your jobsite to help with the design. I can always trust the quality of products and service my clients receive. Just last week we finished an outdoor living area for a home in Laguna Beach that has a firepit, outdoor pizza oven and the homeowners are so pleased. I will keep referring my clients to them!
Great local company, I recommend them to anyone in the Orange County area
The worst customer service that I have ever encountered... EVER! I purchased not one, but two fireplaces from them. Fireplaces are not cheap and I expected to receive a good product and good customer service, boy was I wrong! I didn't even get a service person to explain or show me how to operate these new self venting fireplaces. I have been calling and leaving messages since the end of October, but I haven't heard back. I just have a few questions and my messages are friendly but still, I haven't received a call back.The fireplaces were installed poorly and the quality of the finished work was unacceptable, but I guess I have to accept it as I paid in full and now customer service has altogether disappeared and has not returned one of many phone calls that I have placed.I'm so disappointed that Capo Valley Fireside is just another company that doesn't care about the customer, only their money.