how do I find out if I can order a night stand that was made by Black hawk....I do have a picture of the night stand I want to order....please email me at email@example.com
17 years ago my husband and I bought a replacement waterbed from Pacific Bedrooms to replace one we had purchased from them back in the 1970's! As we grew older it was getting more and more difficult to get in and out of the bed and we hated the thought of having to give up our waterbed but, we began to explore conventional mattress options. We called Bruce at Pacific Bedrooms to inquire about whether we could use our existing oak frame with a conventional mattress. Bruce suggested that we consider a soft-sided, dual bladder waterbed mattress which would give each of us the ability to set our own temperature and firmness and which would sit a few inches above the existing frame thus giving it the profile of a conventional mattress and making it very easy to get in and out of.We went ahead with the purchase and Bruce spent an entire day installing the system, making sure each bladder was filled to the firmness each of us preferred and taking away the old mattress. We couldn't be happier with our new bed or with Bruce's personalized attention to every detail and his follow-up to make sure everything was as promised and as expected. Bruce and his wife Jackie are exceptional business owners that are seldom found in today's business world. They not only have the highest ethical values but are genuinely nice people! You can't go wrong doing business with Bruce and Pacific Bedrooms.
Exceptional Customer Service by Pacific Bedrooms and Bruce McCombsMy wife and I purchased a Boyd Night Air Mattress System at Pacific Bedrooms in 2003 and have enjoyed very comfortable sleep over the past 10 years. In the same year, we moved from the SF Bay Area to the Northern California Sierra Foothills. When a leak developed recently in the left side lumbar air chamber and/or air pump connectors, Bruce personally guided me by email & phone communications to troubleshoot the location of the air leaks. This air mattress system has separate Left & Right tri-zonal air mattresses with individualized air pump controllers to adjust Head/Foot and Lumbar air chambers. I greatly appreciated Bruce's friendly, customer-oriented approach with superb follow-through and attention to detail. Bruce is very professional and provided exceptional, timely service ... rare in today’s world. I rate Bruce's Customer Service as 5 Stars in all areas: Remote Troubleshooting Assistance; Email & Phone Communications; Setting Customer Expectations for Replacement Parts Delivery & Timing; Ordering, Invoicing; Prompt Shipping of Replacement Components; and handling of Payment & Credit Transactions.Obviously, we are very satisfied customers! Bruce and his Pacific Bedrooms team are the obvious choice if you want quality products and personalized long term customer service.