This is WORST EVER service that I have faced. Ref#186292 - My ride was scheduled for 12-Aug-2016. I called once I collected my luggage (as instructed), but was told I need to wait 2hrs for the shuttle to reach the airport - I was never told about this when I booked. I cancelled the same imemdiately, I was told I should receive the refund in 2-3 business days. Today is 06-Sept-2016, almost a month now, I did not receive the refund. I have called 6 times. If I call before 1pm, I am asked to call after 2pm, because that is when the refund person in charge is available; when I call after 2pm, I am asked to call between 0800am-0100pm. Extremely irritated and lost patience.
We were picked up in his brand new Prius. Clean car, on time, and easy to book. Very quick service! Need a ride to SFO called in a night before. The driver showed up right on time. Best cab service in San Jose.
Loved the service. Cab was on time, driver was very polite, friendlyand with professional approach. I called them very last moment and cab showed up with in given time. Great service. Definitely going to use this service again and again. I am gona recommend this cab service to my family and friends.
Shuttle was not refunded! I was supposed to use this shuttle service last February for a flight landing at 21:20. Unfortunately when I called the number no shuttle was available and waiting time was around 40min. This is why we refused to wait and we asked to be refunded. (Of course we were obliged to make usage of a more expensive service to reach our hotel.) The employee at the phone told us we would have been refunded on the credit card directly, but so far no reimbursement.
Will never use this 'service' again. My husband and I have made a reservation for a shuttle from San Jose to SFO twice in the past 6 months. The first time the ride to the airport was fine. On the return trip, when we landed we were told we'd have to wait for an hour. We didn't like that so they said they would refund us. After about 3 months and multiple phone calls, we were finally refunded. Since this wasn't terrible and we ended up gettjg our money back, we decided to go for this cheap option again. This time, the driver was over an hour late to pick us up to go to the airport. They never called us to say they'd be late, we had to constantly check in with them. We had to cancel and get an Uber or else we would have missed our flight. When we arrived back at SFO, we called and were told that a shuttle would arrive in 25 minutes. We decided to wait. We waited for 1.5 hours at the airport before a shuttle arrived. During that time we called three times and each time were told they'd be there in 15 minutes. Once we got on the shuttle, we drove around the airport loop two more times before leaving, making it a full 2.5 hours after we originally called when we were finally on our way home. We had to make three stops before ours and the driver had to ask each passenger group for directions to their locations. Another 1.5 hours later, we were dropped off in San Jose. The van was falling apart, making funny noises and generally felt as if it was 50 years old. The driver was terrible. I really felt afraid for my life.Obviously we will NEVER be doing this again. Will be contacting SFO to get them taken off their list of shuttles and the better business bureau. This is a total scam.
I had arranged for round trip from Morgan Hill to SFO. On our return trip I called them from Washington Dulles and said there was a weather delay and we would be 2 hours late. They said no problem, they had our flight information and they would be waiting for our arrival. We arrived at SFO at 315AM. I called the shuttle service and they told me they were too busy picking up people to go to the airport and that it would not be until 515am to 530am before they could get to us. They left us hanging....needed to rent a car to get home. They promised a refund; none appeared on my credit card and finally had to dispute the charge with the credit card company. I should have read the reviews here before I booked. What a horrible company.