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Business Description
Visit the Verizon Wireless store in San Jose, CA for the latest cell phones, plans, iPhones, and cell phone accessories on the largest 4G LTE network and internet and TV from Verizon FiOS.
Hours

Regular Hours

Extra Phones

Phone: (408) 224-2602

Phone: (408) 620-6881

Primary Phone: (408) 620-6881

Phone: (951) 547-2992

Phone: (408) 578-8296

TollFree: (800) 922-0204

TollFree: (800) 334-4698

Toll Free: (800) 334-4698

Services/Products
  • Cell Phones
Brands
Audiovox, Cdm, Env, Flex Grip, G'zone, Jabra, Kyocera, Lg, Motorola, National, Nokia, Palm, Pantech, Plantronics, Samsung, Skins, Treo, Verizon, Verizon Wireless, ipad, iphone, sony
Payment method
amex, invoicing available, master card, visa, discover, all major credit cards
Location
Sunrise Plz
Neighborhoods
Blossom Valley, Edenvale, Canoas West
Associations
BBB,Better Business Bureau
AKA

Verizon Communications

San Jose Blossom Hill

Categories
Wireless Communication, Cellular Telephone Equipment & Supplies, Cellular Telephone Service
Other Information

Parking: Lot, Private

Bike Parking: Yes

Wheelchair Accessible: No

Price Range : Above Average

Specialties: Local, Regional, National, Cell Phones, Nationwide

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Reviews

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Moretakitty

11/25/2008

Provided by Citysearch - 
Overall
Poor Customer Service

We waited for over an hour last night to try to get a resolution and walked away talked down to and patronized by a female Manager.

I have been a Verizon customer for over 3 years, and customer loyalty means nothing to this manager.
We had a phone that was just out of warranty that is a data enabled phone. The phone and the battery somehow shorted out. The technical girl was able to diagnose that it was the phone and the battery and it would cost us $90 for a replacement. She suggested that we talk to the manager as the only phone they had on hand was a downgrade Motorola Q to the one we had, and if we downgraded (there was no reduced cost for the downgrade) we would not be able to go back up to the model we had as a replacement later.

In a nutshell, we would be paying full replacement cost for battery and phone for a permanent downgrade. We did have the opportunity to wait for a true replacement to be ordered and received which would take a couple of days. All we were looking for was an upgrade to the Motorola Qc as a courtesy as the model they were wanting to give us was really out of date.

The manager flat out refused to upgrade us to a model they had and heavily patronized us. Why did she make us wait for the hour if she was just going to say no and then talk down to us? Had she said, ""Listen, I'm sorry, I am not allowed to do that"" it would have been fine, but she was extremely condescending. I will never go back that and we will be buying our replacement online. Had she been polite or showed a bit of empathy to our situation, or at least offered us options, I would not be so upset with the situation, but patronizing your customers is not the way to go. I will be canceling my contract at the end of the term. If staying with Verizon means being treated like this by their ""Managers"" I will be more than happy to take my business elsewhere.

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