2281 Stevens Creek Blvd, San Jose, CA 95128
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They gave me an apt. 1:30pm Tuesday, I submitted a four hours vacation at my work, I reach them at 1:00pm, the guy in front desk he said you need to come back at 1:30pm so the workers now at lunch, at 1:30pm they will start working on your can immediately.. at 1:30pm a different guy in the front, he looked in his computer and told me we do not have the parts for you, come next week. it Camry 2009, parts are available every were.
I called different company, they came next day in the morning changed my windshield in my company parking lot.
Wasting my time, my vacation time, and one hour driving.
They established an 8AM to 1PM window. Much of my workday. The appointment was set 2 weeks in advance. 1) They got my address wrong. I had to correct that. 2) they say they will call they don't. 3) I had to call in 3 times to their 800 number to make sure the address correction had occurred. I was assured Brandon (the tech) would call me and had the correct address. This is a no-show. If I could give less than 1 star - I would. Incompetence, dereliction of responsibility, no follow ups. No call backs. I just called in again (a 20 min wait). They now see on their system in the call center : The Glass never arrived at their shop. Not a single call from these people - My day is damaged. Avoid working with the San Jose shop at all cost.