Right Stuff Health Clubs
1329 Blossom Hill Rd, San Jose, CA 95118
Phone: (408) 445-1091
Fax Number: (408) 445-1091
Fax: (408) 445-1091
The Right Stuff Health Club - Blossom Hill Rd
Right Stuff Health Club - Campbell
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12/04/2010Provided by Citysearch -
Having been a member for some 2+yrs I had occasion to leave San Jose for an undefined amount of time. I wrote to the Club and asked them to suspend my membership. On my return 6 months later I found a demand letter waiting for me. I called the Accounts Dept, and explained the situation. The girl said they had never received the letter, so basically my hard luck. They had charged me for 3 months, I wasn't keeping track so they were after the outstanding 3 ($87). I would have renew and the Right Stuff would probably seen another 2 years plus of revenue. Nice to know in these hard times the Right Stuff is in such a good position that they can turn business away. I assume they make their money by saving on personnel expense in the Accounts Dept.
11/22/2008Provided by Citysearch -
I have been going to this gym for almost a year and I love it. The staff is so friendly and i have become friends with like all of them. The cardio room has plenty of machines, the only time when it is bad is like around 7 and 8 pm when it gets a little crowded. The weight room is also good too, they have a large variety of weights and machines, some women are a little affraid it seems to go into the free weight area because there are a lot of giant men, but i seem some occasionally. I also have a trainer, she is really nice and knows what she is talking about. I have heard some people say that the trainers seem to be worried about other things around them, I do agree with that just by what i have seen the other trainers do, but not mine she is really concerned about me and my well being. The locker room is a little small but its not that big of a deal. I would really reccomend this gym to anyone who just wants to go to a casual yet qualified place to work out.
09/10/2008Provided by Citysearch -
classic bait and switch scam i just ran into. We recieved a advertisment in the mail in june 2008 to add a family member for additional 5 dollars a month which sounded like a great deal. we went in and talked with Rep with right stuff on blossom hill. At first we could not get this deal because my wife had already prepaid 3yrs in advance. i was very specific with him that all i wanted to pay a month was 5 dollars for the additional family member like the coupon advertise or i would never have joined at all. He later called in the next day a left me a voicemail that it could be done so that i may be added on for just $5 a month. i had work that day but my wife went in with a current bill with my name and address on it and added he me onto my wifes acct. he voiced to my wife that i was added on at 5 dollars a month BUT on the contract he written down $14 dollars. then at the time of the signing all he said was sign here and inital here and then wrapped the paperwork in the envelope. the first month i was charged 5 dollars so i believed that it was normal, until the second bill arrived it was then $14. we then marched to the right stuff and spoke to a general mgr. He advised us that there was 2 options. 1) 5 erollment and $14 a month or 2) $99 erollment and 5 a month. i would never have agreed to any of that but the contract was signed and binding. let this be a lesson to everyone to read what you sign. i will be cancelling this acct because we were LIED to. $14 dollars is nothing to me. for me, it is the principal. i will say that i will not recommend this place to my friends and family.
01/25/2008Provided by Citysearch -
well i join a week or two ago. Its was 48 for the first month and 16 for the rest of the months. at the end of the year you pay 12 for enhancement fee. if u let them know that u want to cancel do u 30 or more days ahead of time so you wont get bill. i quit before and join back up. i had no problems there. i only wish this place had a spa or something.
01/14/2008Provided by Citysearch -
My husband and I just joined this gym a couple of weeks ago. I know about the cancellation policy and will plan accordingly. I wasn't promised any expansion and am not expecting any. The price is AMAZING and the gym has all that I would need. We go to the gym on weekday mornings anywhere from 5:30 to 7:00 and it is not crowded at all. The Kids Club is a relatively small area but it gets the job done. My two young girls (1 and 2 y/o) had a great time there when they went during my free training session, so I believe that they were well taken care of. I went to my first step/sculpt class this morning and had a great time while receiving a quality workout! I am impressed with all this gym offers for such a low price!
05/27/2007Provided by Citysearch -
Unfriendly atmosphere, bad customer service, horribly pushy managers that won't take time to help in customer issues! Don't give them your debit card info- they will never let you cancel!!! They just kept charging my card, long after I canceled, no mangers would even help me after I said I want to cancel my membership!! I hate the Right Stuff Healths Clubs!!!!!!!!!!!!!
07/24/2006Provided by Citysearch -
I found out about the horrible cancellation policy the hard way. But what makes it even worse is that I belonged to the DeAnza Club and they closed it and still charged me the horrible cancellation fee. So not only was it really a 60 day notice I had to give them, they then still charged for a service they didn't provide because they had closed the club that I belonged to. Horrible, horrible business practices and customer service.
07/18/2006Provided by Citysearch -
I had heard great things until this experience. I was interested in learning more about the services, facilities, and programs this place had to offer. At the moment all I wanted was to get a brochure and more information on this gym. Well who ever is in charge (possibly the head manager or someone with an attitude) didn't think it was worth his time to just give me some more information. He stated that I could sign a liability form and walk around if I'd liked and made a rude comment by saying I was just shopping around. He then walked away. Well duh -- how does he expect me to get a membership at a gym if I don't shop around. C'mon, not all members will have time to sit patiently and listen to what they have to say, some of us have kids, and places to go - whatever happened to getting detailed information, a website, etc. on paper? What kind of customer service is that? It seems like they want you to enroll on the spot by meeting with you to convince you to become a member. Too bad for such negative vibes and customer service - this spot just lost many interested parties!!! It is important to note that all places will have it's positives and negatives, but customer service is key to any type of buisness, especially if someone is requesting more information.
Great gym, friendly staff. I almost stopped my membership because I moved 10 miles south....but after testing out other gyms (Club One, 24 hr fitness and Gold's) I found that it was worth the drive. They even lowered my membership to $12.00 per month! How can you beat that! I love this gym. Clean, lots of equipment...they have a ""curves"" section where you can do circuit training. Lots of light free weights for women. The only thing I would recommend is to add a Cardio Kickboxing class. Other than that...it's perfect for me.
02/14/2006Provided by Citysearch -
Want a great health club at an extremely offordaable price, look no further than the Right Stuff Health Clubs. They have locations all over the Bay Area. This is a very family oriented, non-intimidating environment. Outstanding customer service, a full featured facility with extensive cardio and weight training. Group exercises, 30 minute circuit training, childcare and personal training programs. I encourage anyone wishing to join a club to stop at the Right Stuff first!
08/01/2005Provided by Citysearch -
I just found out that if you call at the beginning of the month to cancel your membership, it's really not 30 days. I tried to cancel Aug 1 but was told I would still get billed for Sept 1. Wow! That makes 60 days! The reason? My Aug 1 billing has already gone through so I somehow would still get billed for Sept. That makes no sense, especially since Sept 1 is a whole 32 days away.
I agree that their membership is great & reasonable, but what out if you want to cancel. And their corporate staff knows nothing about ""excellent customer service""!
05/04/2005Provided by Citysearch -
I cancelled my membership at Right Stuff because I moved to another city where there was no Right Stuff. Then I found out the cancellation policy of Right Stuff was quite a rip-off. I still had to pay for the membership for 30 days after I cancelled the membership. After the 30 days, then they applied the prepaid last month's due. It means that if you cancel your membership in March, you still get charged for April, and then your prepaid last due will be applied to May. Why dont they just apply my prepaid due to April???? What a RIP-OFF!
02/23/2003Provided by Citysearch -
I was a member of Bally (paying $67 a month PLUS approx another $60 child care). When I joined the Right Stuff, my whole gym experience changed. Right Stuff is very reasonably priced, lots of equipment and one HUGE difference from Bally, the staff here are nice. A lovely greeting every time from the front desk, great variation of classes and just a whole different upbeat feeling.
It is expanding too, so can't wait till that opens. The ONLY complaint is it needs a bigger stretching area but that will change with the expansion in early 2003.