In mybook® Shopping Collection (edit)

Added to your shopping collection.
Removed from mybook!

We took this business out of your shopping collection.

Sponsored Links
BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours
Do you know the hours for this business?
Neighborhood
Central San Jose
AKA

Navlet's Flowers & Gifts

Categories
Preserved Flowers, Florists

COUPONS & DEALS

No coupons available

Reviews

Hi there!
Rate this business!
First-classBetter than mostAbout what I expectedNot the worst...Disappointing
Click to Rate
Share Review

Like this review? Share it on your social network to get the word out!

ATTRADE

04/15/2008

Provided by Citysearch - 
Overall
Horrible customer service!

We did our own flowers for my wedding, and ordered the flowers wholesale from Navlets. They were very nice at my first visit, when i put in my order. I paid by check.
Then, the flowers were supposed to come in Wed night (wedding on saturday). And there was something about trucks breaking down and the flowers didn't arrive until FRIDAY MORNING. Which is not their fault. But still, this is clearly a very stressful situation. No ""sorry""s, no smiles, nothing. They were mean, unaccomodating, offered no suggestions or alternatives, wouldn't even call us with updates.
When the flowers did arrive on Friday morning, many of the fillers/stock we ordered weren't there, we had to switch them out with flowers they had in the store. We had to ARGUE for a refund of the flowers that we didn't get and couldn't switch out and got NO discount for the ones we did switch out.
That refund took TWO MONTHS to get. When I called a month after the wedding, I was told, there was no refund. Then I was told, it had already been credited to my card. Then finally, I was told to come pick up a check.

It was the worst customer service I have ever experienced.

moniquekm

12/01/2007

Provided by Citysearch - 
Overall
Amazing flowers, great customer service!!

i called to have sympathy flowers sent and the woman could not have been more helpful!!!!! She gave great advice, quick service, and beautiful flowers. No more cheesy expensive arrangements - this is a classy florist and reasonable prices. Highly reccommend for all occasions!!!!!!!

Sponsored Links
We just redesigned yp.com! Do you like it?
× Not a Fan

× Thank You!

Feedback