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Hours

Regular Hours

Neighborhood
Central San Jose
Categories
Movers, Movers & Full Service Storage, Local Trucking Service, Moving Services-Labor & Materials

Reviews

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susanna

05/14/2011

Overall
GOOD NEWS: MIE did a fantastic...

GOOD NEWS: MIE did a fantastic job of moving my father from his 2200 sf home of 50 years into a small apartment in a senior facility, on very short notice. They were flexible when dad had not done all the packing he'd promised (for an additional fee), but the job got done in time.



BAD NEWS: The consignment aspect of this relationship was a DISASTER. Failed to provide an inventory of goods taken for months, and only then after being threatened. Suzanne refused to take calls, insisting on e-mail communication, despite admitting to me and my sister that she dislikes e-mail and had over 100 unread e-mails in her in-box. The first inventory arrived months late, and was incomplete, missing major expensive items. Suzanne made one or two additional attempts at inventory, but NEVER provided one that was accurate or complete. She also never made timely pay-outs on accounts. Only issued checks when threatened, months late. Payments were unaccompanied by ANY explanation or documentation, and were suspiciously small. She told us to quit bugging her because she was a "busy woman" with so many accounts she couldn't be expected to get back to everyone - and suggested we were unreasonable to expect her to comply with her own terms. After close to a year of unanswered requests for documentation or explanation for the pay-outs, Suzanne demanded that my 86 year-old father repossess his property (at his own expense) because his family was "too much trouble"!! My father has no children living in the Bay Area, and was now living in a small apartment - how did she think he was going to do this, and where did she think he was going to put this stuff? Wasn't that why we hired her in the first place? Dad finally took her to small claims court (although his losses exceeded that limit - didn't want the hassle of a full-blown civil case).At the hearing, told him she had a stack of "evidence" and convinced him to accept a settlement consisting of a fraction of what he had lost. I would avoid the consignment aspect of this business like the plague.

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