Michael & Company Inc.
380 Lincoln Ave, San Jose, CA 95126
Services: Air Conditioning & Heating, Tires, Wheels & Alignments, Auto Glass, Inspection & Diagnostic Services, Transmission & Drive Train Services, Battery Services, State Inspections & Smog, Cooling Systems, Major Engine Repair or Replacement, Engine Service, Brake Service, Scheduled Maintenance & Tune Ups, Customization or Restoration Services
Appointment Needed: No
Brands Serviced: Volkswagen, FIAT, Lexus, MINI, Lamborghini, Rolls-Royce, Jaguar, Infiniti, Hyundai, Audi, Mazda, Mercedes-Benz, Buick, Lincoln, Kia, Toyota, Mitsubishi, Subaru, Scion, Alfa Romeo, SRT, Freightliner, GMC, Ford, Maserati, BMW, Acura, Lotus, Tesla, Bentley, Ram, McLaren, Nissan, Dodge, Jeep, Aston Martin, Porsche, Chevrolet, Ferrari, Chrysler, Volvo, Honda, smart, Cadillac, Land Rover
When someone can show me a part to help me understand it's function I'm all for it - and that's what I got from the onset. Plus, once they realized I was a chatter-bug the crew brought me in to the fold with office small-talk which was a fun way to wait out my repairs. This shop and Service Advisor Scott come recommended.
It speaks volumes when Michael's mechanics have been with him so long. They take the time to communicate with you and show you what's going on during particular diagnostics. It built my confidence in their abilities and they've educated me. This may sound trivial but, over the last 17 years I have driven in with a nail in a tire or light bulb out & they fix it on the spot with a nice greeting and send me on my way. I've had 3 new cars and taken all of them because the service writers are detailed, informative and courteous.
"""The difference""! They work WITH you.
I was always reluctant to take my cars for repair or service because Dealers always tried to ""upsell"" services. I know that's their job. However, Michael's will do the requested or needed repairs; the mechanics go over the whole car and the writers let me know if there are future repairs. It is more a plan of action."
I brought my car here for an oil change and bulb switch and in the process learned what else was going on with my car that might need attention. The staff was honest and explanatory about the major vs. minor issues so I feel secure in spending money on the things that really count.