Michael & Company Inc.
380 Lincoln Ave, San Jose, CA 95126
Services: Air Conditioning & Heating, Tires, Wheels & Alignments, Auto Glass, Inspection & Diagnostic Services, Transmission & Drive Train Services, Battery Services, State Inspections & Smog, Cooling Systems, Major Engine Repair or Replacement, Engine Service, Brake Service, Scheduled Maintenance & Tune Ups, Customization or Restoration Services
Appointment Needed: No
Brands Serviced: Volkswagen, FIAT, Lexus, MINI, Lamborghini, Rolls-Royce, Jaguar, Infiniti, Hyundai, Audi, Mazda, Mercedes-Benz, Buick, Lincoln, Kia, Toyota, Mitsubishi, Subaru, Scion, Alfa Romeo, SRT, Freightliner, GMC, Ford, Maserati, BMW, Acura, Lotus, Tesla, Bentley, Ram, McLaren, Nissan, Dodge, Jeep, Aston Martin, Porsche, Chevrolet, Ferrari, Chrysler, Volvo, Honda, smart, Cadillac, Land Rover
I took my car in on April 4th for an evaluation. I was told I could pick it up later that day. Around 4:00pm, I called and spoke to Lynn and asked her if I could come get my car. She said no. She told me I would have to wait til tomorrow because there was a lot of paperwork to be done. She finally calls me around 10am the next day and said it was ready. I go in and she hands me the keys. No comment on my car. I had to ask her what the results were. She told me my car was not repairable and that she would send the paper to the insurance co. and I should here from them within 7 days. They kept my car overnight and nothing was done to it? She couldn't complete the paperwork without my car? How is keeping my car helping her? Anyway, I waited 7 days to hear from the insurance co. Never heard from them so I left them a message and a couple of days later, I heard back. They told me that Michael & Co. hasn't sent them anything. They told me they will find out what's going on. That was fri. May 4. I heard back from them today. I was told that Michael & Co. is refusing to send them the paperwork. What kind of customer service is this? They're refusing to assist a customer? Ridiculous!!! I will never go back or recommend this company to anyone.
Elva, We are sorry to hear you feel that way. We strive to provide every customer with quality repairs. Before we can start repairing a vehicle, we must thoroughly inspect your vehicle. Our shop does not determine whether your vehicle is repairable or not, the insurance company does. There are several factors that go into making this decision. The insurance company will ask many questions about your vehicle, we must tell them in great detail everything about your vehicle and we must submit paperwork. Due to the amount of information insurance companies request, this process can take a little longer than we would like it to. We understand that you are upset because your vehicle may be deemed a total and the time it took the insurance company to come to this decision, but please know that this is ultimately up to your insurance company. We work diligently to make this process as smooth and quick as possible for our customers. You brought in your vehicle to us for an evaluation on 04/4/2018 and although we were ready to upload our free assessment of the vehicle, the insurance company had not determined liability and did not send us the assignment to do so. We can not upload any information until we receive that assignment. The insurance company sent you many letters updating you on the process and we did not receive the assignment until May 1st, 2018. At this point, however instead of contacting us directly, you choose to degrade our company and employees online, before we could actually provide the service you requested. Calling our Estimator Lynn (a secretary) (On Yelp), simply because she is a woman, making accusations of racism (On Yelp), etc. We simply choose not to provide the documentation to the insurance company at that point due to the many false accusations made online about us on Yelp, YP, an Facebook. At no time did we disrespect you but your online reviews were unwarranted, and we reserve the right to refuse service to any person not treating us properly. We did not damage your vehicle, we did not repair your vehicle and we are not being compensated for the evaluation we did for you, it is simply a complementary service and we have no obligations.
After they finished the work I went in to have done I remembered that my alignment needed to be looked at. They fit that in with a tire rotation on the spot. They also replaced my very worn windshield wipers at the same time - and just before the rain hit. Sweet! The crew that works there are all very friendly and knowledgeable.
When someone can show me a part to help me understand it's function I'm all for it - and that's what I got from the onset. Plus, once they realized I was a chatter-bug the crew brought me in to the fold with office small-talk which was a fun way to wait out my repairs. This shop and Service Advisor Scott come recommended.
It speaks volumes when Michael's mechanics have been with him so long. They take the time to communicate with you and show you what's going on during particular diagnostics. It built my confidence in their abilities and they've educated me. This may sound trivial but, over the last 17 years I have driven in with a nail in a tire or light bulb out & they fix it on the spot with a nice greeting and send me on my way. I've had 3 new cars and taken all of them because the service writers are detailed, informative and courteous.
"""The difference""! They work WITH you.
I was always reluctant to take my cars for repair or service because Dealers always tried to ""upsell"" services. I know that's their job. However, Michael's will do the requested or needed repairs; the mechanics go over the whole car and the writers let me know if there are future repairs. It is more a plan of action."
I brought my car here for an oil change and bulb switch and in the process learned what else was going on with my car that might need attention. The staff was honest and explanatory about the major vs. minor issues so I feel secure in spending money on the things that really count.
I have been bringing my cars here for years. My experience has been nothing but great. They rebuilt my 63 Corvair after the Cam shaft broke. Put in a new clutch and fixed a difficult issue with my 95 Jeep Wrangler and rebuilt the moon roof in my 96 Maxima. They are honest and upfront and take the time to explain problems to the smallest detail. I have recommend Michael & Company to three friends that now use their services.
There was no pressure just sincere recommendations for things to be aware of and to follow up on down the road. The shop offers transportation within 10 mi. round trip if needed. I was able to wait the hour plus so didn't need it, but when I asked about a place to grab some coffee, etc., they shuttled me right over. I walked back for the fresh air and exercise, but that's a nice service.
I got my oil changed and later opened the hood and saw splashes of white powder near the battery, and dried up orange gunk around the coolant reservoir. I showed it to Bill and he said he would do a steam clean at no charge. So, not only did they clean the engine, they also washed the car and blacked the tires. Looked like a wax job! No cost to me. They give great service and make it right all the time.
I highly recommend Michael and Company Inc Automotive. Geddy Ly did a terrific job! My car looks brand new and I am a very satisfied customer. Mr. Ly was very thorough, fast and efficient in preparing the quote at a very affordable price. The quality of his work is outstanding and exceeded my expectations. My car was ready as promised. Excellent customer service!