Honda of Stevens Creek
4590 Stevens Creek Blvd, San Jose, CA 95129
TollFree: (877) 694-6632
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This dealership is not worth it! They are sleazy from start to finish. They won't speak to you over the phone, like all other dealerships these days. And when I told them I'd already purchased a car, please remove me from their call list, they continued to harrass me. I finally called the manager and asked to be removed immediately, he wasn't even apologetic; and he told me "it might take several days to take you off our list." Huh? That's not right! All I asked was to stop being called, but apparently even that small task is too much for them to handle. I would NEVER shop there, and recommend others avoid the hassel. I got my car from Anderson in Palo Alto - best experience with a new car dealership ever.
06/26/2012Provided by Citysearch -
I bought a 4WD CR-V 4 days ago and had the alarm and protective coat put on today and I have to say, my entire experience was so smooth. Manolo Rios helped us and he was very professional. He was helpful and informative without being pushy. The day after I bought the car, April from the service center called to schedule a time to have the alarm and protective coat placed. I scheduled it for Wednesday (tomorrow). Well, I completely forgot I had plans that morning and called her back to re-schedule. Not a problem, switched it to today without any hassle. I even got an e-mail last night reminding me about my appointment.
I went in this morning at 10 and Wayne helped me. The work was going to take about half a day so they lent me a car for the day, no charge. Nick at Enterprise gave me the run down and I had a car for the day. Nothing fancy at all, but hey, it was free and it worked. Around 3:30 Wayne called to say the car was ready. (I just checked my e-mail and yep, an e-mail telling me my car was ready is there too). I went straight to the Cashier's window and signed a paper or two and I was done. I think I waited about 2 minutes in the car in the morning before someone helped me and only one person was in line in front of me when I came to pick up my car.
I'd like to see how their service changes over the months or years I go to this Honda. I do plan to have all the regular service done here since my experience has been so great and it's right around the corner from where I live. I hope my service wasn't a fluke - I hope it stays this great forever!
06/19/2012Provided by Citysearch -
This review is only based on my recent buying experience with the individuals that helped me with my car purchase. I was in the market to buy a new car, did my research, went in with the pricing and everything that I wanted in mind. So I locked on to the Honda Fit Sport 2012, I scheduled a test drive and came on in. The test drive went smoothly, the gentleman that I was with ""David"", was polite, answering my questions but not pressuring me. So I made an appointment to close the deal and the buying process was so smooth. I had a very professional salesman named ""Kerry"" who assisted me and he was one of the nicest people that you could want to meet. He didn't argue with me on the price, explained everything to me in detail, and didn't try to up-sell me on anything at all. The gentleman that I spoke to in Finance explained my warranty options, but was not at all pushy. When I said that I wanted to stick to one path, he didn't pressure me whatsoever.
I all honesty I went to the dealership several times and overheard some pretty abrupt and pushy sales people, so I can understand what some of these other reviewers are saying. I also have to say that the manager that I met when I went in for my test drive was just...a walking stereotype. In the end I was lucky that I got the Salesman I got, and the financial counselor that I got. It was a excellent experience and I appreciate the people that helped me make this car purchase so seamless and easy.
The Sale Itself: Like I said, I did my homework and I knew what constituted a good deal in buying this model and I ended up with an excellent deal.
07/30/2009Provided by Citysearch -
Run as fast as you can from this place. ....Horrible service. Took my 3 year old, $30k + S2000 here because it has a tear in convertable top over 2 1/2 weeks ago. It's a know design issue that even has a TSB out for it. SC Honda told me they would have to get replacement approval from the regional rep but will have an answer in a couple of days. Well, 2 1/2 weeks, 3 phone calls and 4 visits later- they told me it was declined. How convenient for them. Seems like this place didn't give a *%@& about me and just wanted to get rid of me. They just blamed each other for not getting back to me.
10/07/2008Provided by Citysearch -
I went in to purchase a Honda for my son. I was greeted with a smile. I was shown new cars and used cars and I negotiated a great deal on a used Honda Civic at a great price and they did the financing. The car was Certified with extended warranty. I got the carfax and the checkout sheet on the car so I felt very comfortable. We traded in his Mustang and got a fair value for that. The whole deal took about 2 and a half hours. Pretty painless. See Steven Jones for great service. David in finance was also very nice!
07/21/2008Provided by Citysearch -
Tried to take advantge of my dad who is 85 by offering him $600 for a trade-in worth $2,500 (on Kelley Blue Book). Sure, it is his responsibility to know what he has and what it's worth but I'm sure that 1 out of maybe 20 people trust the saleperson and accept the offer. When I confronted the sales manager on this he said that they hadn't actually seen the car when they made this offer. This was not true but even so, what business makes an offer to buy something sight unseen. I asked him if once they saw the condition of the car and realized it was worth 3-4 times what they had offered would they then go back to the customer and give them more money? ""Well, no"" he said. OF COURSE ""NO"". That's the whole point. Take your business somewhere else.