Fontanetti's Athletic & Batting Cages
1065 The Alameda, San Jose, CA 95126
(408) 287-4284Add Hours
Fax: (408) 293-3104
Bike Parking: Yes
Wheelchair Accessible: No
Price Range : Average
Specialties: Leagues, Sales, Basketball, Instruction
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I needed to get gears for my daughter for softball and came here yesterday. I was a little worried about going to this place because of the really bad review I read, but went anyway. In total contrast from the other review, I got awesome customer service!!! I got everything my daughter needs for softball. The owner made really good recommendations and picked out the right sizes for everything. He also gave me some really good discounts and free stuff too!!! My daughter practiced in the batting cage while they oiled her new softball mitt. Great service!!! If you're looking for a 1-stop shop and practice, try this place!
Back in 2008 I went looking for a pitching machine. I asked for recommendations and got the run around. I think I even spoke to the owner himself. Very rude man and poor customer service. This year in 2009 I was looking for baseball pants for my son. I just needed for someone to tell they had them. I was looking all over town for grey/navy blue pin stripe youth pants, I called and asked the sale associate, he said, " I'm really busy right now, call back later" and hung up. I call 2 hours later, and the same sale associate say's, " I haven't had the time to check, call back" and hung up.
That is poor customer service and I can't believe someone like that is employeed there.