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40 MILLION DRIVERS TRUST STATE FARM

General Info
Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
Hours

Regular Hours

Extra Phones

Fax: (408) 274-1024

Services/Products
  • Business Insurance
  • Car Insurance
  • Health Insurance
  • Home Insurance
  • Life Insurance
Brands
State Farm
Payment method
amex, discover, master card, visa
Location
Save Mart Shopping Ctr
Neighborhoods
Evergreen, Holy Oaks
Categories
Insurance, Homeowners Insurance, Life Insurance, Auto Insurance, Renters Insurance, Property & Casualty Insurance

COUPONS & DEALS

No coupons available

Reviews

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johngar

11/20/2012

Overall
Below is review from another p...

Below is review from another person at yelp (it is filtered for some reason) and here is my review from yelp as well: pretty much the exact same complaints as the first review. But also Clare may seem nice but don't ever insinuate that she made a mistake, she'll become condescending and rude and she ALWAYS blames the regional office for mistakes and makes excuses that people are out.



I have called regional (661) 663-5100 and they find that certain items not entered at all or incorrectly from local office--so it is a run around blame game but I have verified enough times to know that regional messes up on occasion but the vast majority of errors are local.



Clare suppossedly cancelled my multi-car policy and the automated payment for said policy as I got tired of the bull and switched to another insurance company--loyal discount be damned because the consistent errors were not worth it.



Well I followed up via email to make sure this was indeed done a couple of days later and she confirmed in email that they were cancelled.



Two months later and no longer a State Farm customer, the day before a family trip, I get the nice surprise of almost $200 dollars being taken out of my account and cutting into my trip budget! Why? Because Clare only cancelled one car of the multi-car and never cancelled the automated payment!!!



This and the below are NOT isolated incidents, they are common and like I said they will ALWAYS BLAME REGIONAL FOR THEIR MISTAKES WHICH NOT ONLY CAUSE INSANE DELAYS IN REIMBURSEMENT BUT ALSO STEAL YOUR MONEY UNLESS YOU OR REGIONAL CATCH THE ERROR!!



STAY AWAY!!!







Horrible customer service!! Don't respond to emails and don't get the quotes right. Everytime I get a car insurance bill I have to call them and they then have to straighten it out with Statefarm. Such a hassle! The agent John is particularly inept. If you have comparable rates anywhere else, please stay away from these guys.

sorryal

08/18/2011

Overall
The most confusing and complic...

The most confusing and complicated billing ever.

Staff is not helpful. Threaten their customers and are indignant about it when

we were upset.



We tried repeatedly to talk to Mr. Olseen to explain our position

but were brushed off by the staff. Let there be no confusion

The billing sucks most everywhere, but it was the staff 100%

that pushed us away.

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