Sharon La Fontaine is the vice president and is who I'm dealing with (my escrow/title officer). She has been inconsistent, there has been a lack of communication. And now we are on 5th day past the set escrow closing date. And she still hasn't done anything to push the deal forward but open an email. She seems to not have the time to focus on getting it done. I feel like paying them to do title and escrow was a waste of money. And to be clear I am an all cash buyer. And her lack of urgency to get things done have ruined my whole time line on remodeling the house.Go with another company. If Thier leadership is this unconcerned with the needs of Thier clients. I doubt anybody else in the company will be any different.I feel played and helpless
Great customer service. The staff is very knowledgeable and I truly trust their expertise. I highly recommend.
Recently had occasion to apply for a home mortgage refinancing loan on my San Jose home and my Wells Fargo Bank Financial Adviser put me in contact with their Home Mortgage Consultant, Nancy Cole and her assistant Eric Hickok who handled the refi from beginning to the signing of closing . Both these individuals were very helpful, friendly, knowledgeable and nothing short of impeccable. I could not recommend these consultants higher and would certainly seek them out again should future needs arise.