Good fast service. Alamo did not capture a small fortune on my debit card for security as other rental companies do, a huge bonus; they simply hold the total rental fee. For once I took out collision insurance, kind of got talked into it. But a black scrape mark turned up on the front bumper somehow . . . and no questions asked, did not have a last minute hassle with my own insurance deductable, etc. Got away very fast with no problems. One thing I did not like: they gave me a keyring with all three keys on it: two of the expensive micro-chip security keys and one normal key and the keyring WAS CRIMPED TOGETHER so that the keys could not be separated. And there was a tag on the key ring which stated "Average Key Replacement Cost $225." Go figure. That's 3x$225 if you lose the single keyring, and of course having the three keys together on a permanently locked keyring is useless for redundant access. They need to CHANGE THIS and I was tempted to rate three stars but I got over it.
Excellent customer service from Eric, Paul, and Brandon at the front desk. Everyone who works there is courtesy, and work extremely hard to help you get the right car on time. They pick you up, and drop you off. Eric the manager is very helpful, and the best location in San Jose that I have used. Best group at a car rental service I have ever used in the whole US(Hawaii to NY). I use rental cars a lot, and they have the best customer service. Always a pleasure to do business with this outstanding group.
Very good and fast service, courtesy and friendly staffs, the most convenient thing is that I can choose my own car, not like other car rental, they assigned renter to a parking spot #, sometimes renter doesn't want to drive that specific car and they have to go back to the counter to exchange and it takes more time, Thanks to Alamo for understanding customers' need and make it easy. The rental price at Alamo is always reasonable.
Don't have much experience w/ them yet. And their hours are extremely inconvenient. I wouldn't recommend it until the hours expand to 7:30am-6pm and Saturdays. People who own cars generally have jobs and thus can't be there 8-5! On the plus side, they have a dvd player and one kids movie, so I can park my toddler in the waiting room without too much whining and fussing. That's a big plus for us working moms.
Goto place for renting cars, Paul(You would find him in office) is always so helpful, understanding, cooperative and flexible as per your needs. I appreciate his efforts and the way he deals with customers is amazing. I cannot thank him enough for extending the rental as there was unexpected delay in returning the car. Would always recommend Enterprise Montgomery to my everyone.
We have rented from the Curtner location about six times now and have nothing but praise for everyone that works there, especially Don, their manager. They didn't have the car we wanted this latest time so they gave us an upgrade and it was great! We wouldn't go anyplace else as they also pick you up and drop you off and customer service is top-rated.
I really appreciate the customer service I have received from Enterprise Rent A Car at 3581 Stevens Creek Blvd., Both Brians and other agents have provided excellent service each time I rent a car. The gentlemen who pick me up have quite nice too. I have been renting from this location for 3 or 4 years. I am really satisfied. Lady A
You want first class service then I can recommend Brian and Chris who were outstanding when I recently rented a car from Enterprise at this 3581 Stevens Creek Blvd., San Jose, CA. location. I enjoyed talking with them and they made sure that I was 100% satisfied. It was a very positive experience and I will be back.
Fast and friendly service - dealt directly with the mechanic initially and then with customer service to complete the transaction. They were diligent during their initial inspection of my car, listing the suggested repairs, but did not do a hard sell - quite a departure from my experience with other auto shops.
I was very satisfied with my experience at Vickers. The mechanic explained everything that needed to be done on me Volkswagen and why, and then I got a reasonable quote. They gave me a ride to my office so that I didn't have to wait around, the staff was really friendly, and I am very pleased with their work.