Yellow Cab Co-Op
1200 Mississippi St, San Francisco, CA 94107
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THE WORST SERVICE EVER. CALLED FOR A CAB GAVE THE REP THE INFO-SHE SAID NOTHING THEN HUNG UP WITHOUT SAYINGA WORD THE WHOLE TIME.-UNSURE IF SHE GOT THE INFO I CALLED BACK TWICE--ASKED TO SPESK TO A SUP AND GOT A GUY NAMED ALVIN WHO WAS RUDE AND DEFENSIVE. --CALLED BACK A ND A REP SAID ALVIN WAS NOT A SUPERVISOR. 8 CALLS TO REACH A SUPERVISOR AND GOT NOWHERE-ALL RUDE UNPROFESSIONAL GHETTO REPS. ONE REP CALLED ME ON MY CELL AND CALLED ME A BITCH. NO ACCOUNTABILITY. THEY ARE FILING CHAPTER 11 AND I CAN UNDERSTAND WHY. UBBER AND LYFT ARE MY ONLY CHOICE FROM NOW ON. THE WORST.
01/20/2011Provided by Citysearch -
I called for a cab, and after 20 minutes, I got the automated call that my cab would be arriving in 1 minute. Great. Except that when I went outside, there was NO CAB. I waited for 5 minutes before calling the company to see what the deal was, but was put on hold for 15 minutes before I finally hung up. All this time I was still waiting outside hoping my cab had just gotten held up, but no such luck.
It was bad enough that they messed up my pickup, but they made it worse by not having anyone available to talk to and rectify the situation. Do NOT use this company.
12/07/2010Provided by Citysearch -
On sunday night, a rainy one, I called to have yellowcab pick me up for an important meeting. 20 minutes later, I called for a simple update and was greeted by one of the most deplorable phone operators I have ever met in my entire life.
First, i had to wait for him to finish a 3 minute conversation with some other guy in the office. When i asked if a cab was still coming, he rudely stated ""NO, want to cancel?!""
I was shocked, and asked again if one would be coming within the next ten minutes.
He then accuses me of mumbling and not speaking english and then MAKES FUN OF ME to other people around him.
He asks if he could help me with anything up because i was ""hogging the line"" and then i ask for his name. He crassly replies with ""I'm operator 41, and I'm pretty famous around here.""
This guy had got to be kidding me.
I could not believe this guy had the audacity to be so rude to a frequent customer even though all calls were recorded.
It's scum like him that we do not need in society.
All in all, he's lost yellowcab a good customer for good.
09/23/2010Provided by Citysearch -
Yellow cab is a leasing company, and as far as I know drivers can refuse work. However I have worked for three cab companies. The first one I was an independent contractor, but they had a special bidding system. Each ""area"" was assigned a 2 digit number, and when the dispatcher had calls, she would start calling them out like ""31,35,36,42,44,48,52W"". If you were in one of those areas you would bid the call ""unit 35 bids on the 44 from 70 and Springdale"", and other cabs will do the same. Then a road manager (one of the owners) would call out ""35 gets the 44"", and then the address is given to you. At that point you are obligated to take the call or you can get bumped (told to check out and go home). The other companies I was (am still) an employee, I have to go where they tell me, charge what they tell me, etc). It all depends on the company. You should call different companies and ask ""are you a leasing company?"". You will find one that isn't, and usually they are smaller outfits, but much more pleasant to deal with, good customer service, etc. Those companies hold their drivers to standards (I have to follow a dress code, shave, be showered, etc), and more and more of them are utilizing advanced gps systems to facilitate their dispatching and increase efficiency (means you dont wait as long).
Source: Driving a cab for 10 yrs.
03/22/2010Provided by Citysearch -
1. Most people who call for a cab don't understand how a cab order works. The cab is not ""sent"", but the order is offered to the cabbies on duty. The order will be filled only , and ONLY if a cabbie decides to pick it up. In reality, a cab may never come to the call. The cabbie's are independent contractors and are their own bosses. They are , in essence, not employees of the cab company, but only lease the cab from the cab company. 2.When people call two cab companies to pick them up, they need to realize how selfish that is. That is the equivalent of calling two pizza parlors to deliver a pizza and giving the business to the first pizza delivery person that gets there first. . 3. Just as bad is calling in a cab order by phone while at the same time flagging down a cab. How would you like to be the cab driver responding to the phone order just to find out the fare had already flagged down a cab and is gone. More selfish behavior.
11/21/2009Provided by Citysearch -
Hi, I am looking for a long long lost friend. His name is Sia. He is a Persian. He was a yellow cab driver before i left S.F in 1984. If anyone knows him please let him know that Hui (Indonesian friend) is looking for him. Really appreciate for the help.
10/21/2008Provided by Citysearch -
If I could give less than one star I would --- it is clear this company cares nothing for their customers!
It is clear that this cab company does not train or screen their cab drivers. I flagged a cab to take me 2 miles from a club to my house -- cab # 917 and the cab driver *insisted TWICE* tha that cross streets that I had chosen ran parallel and after telling him twice that I was a local and that they did not run parrallel he took me there. Then I called the dispatcher at 333-3333 and was *hung up on* when I reported the scam and the problem.... I will * never * use yellow cab again and I will * always * tell customers of mine and vistor friends to use * any * other cab company besides yellow cab. I personally at this point would like to see yellow cab penalize for scamming the tourists of the city of san francisco -- an I have lived here my entire life! way to go yellow cab -- you guys are idiots!n posted on 10/21/08
09/17/2006Provided by Citysearch -
I have tried many times to get ahold of an operator and each time I have, the Yellow Cab number gives me a message saying that the call cannot go through. When I do hail a yellow cab taxi I've have several experiences where I have been charged double the amount that I should have just because the driver forgets to start the time when I get in. So a fare that should be $8.00 ends up being $16.00 all because the cabbie forgets to start the meter. My fare is then estimated which I will not put up with. I will never use this company again. They continue to make mistakes and charge their customers for it. This is a extremely bad business plan and I will not support it!
04/19/2006Provided by Citysearch -
The Yellow Cab drivers are generally good people, the rates are fair for SF, and the vehicles are clean. But when using the call-in service, I've found that 50% of the time Yellow Cab will unscrupulously pick up anyone who happens to be waiting in the same vicinity. The call is then ""cleared"" at HQ and I never see my cab until I call back 30 minutes later to complain. The typical response from Yellow Cab customer service is: ""They must have picked up somebody else"". Not a problem if you live in the Avenues where there's not a lot of foot traffic, but if you live in a busy neighborhood you're better off hailing a cab from the street.
01/03/2006Provided by Citysearch -
We called Yellow Cab to take us to the airport. We were told that the cab would be there shortly. After 30 minutes, we called again only to be told it was around the corner. After 45 minutes and another call and assurance a cab was on its way, we found an alternative means of transportation. Upon calling Yellow Cab back to complain, we found that our cab still would not have arrived after 60 minutes and was told that the driver must have decided to pick up someone else instead of us. we almost missed our flight. I will never use them again.
12/13/2005Provided by Citysearch -
Thanks to Yellow Cab I was late for a job interview. I called and asked for a taxi to be there in 30 minutes. The dispatcher said okay, but no cab turned up. Then I called and they said one was on the way. Another 10 minutes and it still wasn't there. I'm switiching cab companies.