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Room 1Age at check-in

General Info

Property Location A stay at Villa Florence places you in the heart of San Francisco, minutes from Westfield San Francisco Centre and close to Lombard Street. This 4-star hotel is close to Pier 39 and University of San Francisco.

Rooms Make yourself at home in one of the 189 air-conditioned rooms featuring refrigerators and LED televisions. Satellite programming and iPod docking stations are provided for your entertainment, while wireless Internet access (surcharge) keeps you connected. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.

Amenities Enjoy the recreation opportunities such as a fitness center or make use of other amenities including concierge services.

Business, Other Amenities Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in San Francisco? This hotel has 2000 square feet (186 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.


Regular Hours

Extra Phones

Primary Phone: (415) 392-3290

Phone: (415) 392-3290

TollFree: (866) 215-6641

TollFree: (866) 823-4669

Payment method
master card, visa, amex, diners club, discover, all major credit cards
A stay at Villa Florence places you in the heart of San Francisco, minutes from Westfield San Francisco Centre and close to Lombard Street. This 4-star hotel is close to Pier 39 and University of San Francisco.
Northeast San Francisco, Downtown San Francisco-Union Square
Motels, Resorts, Corporate Lodging, Hotels, Lodging
Other Information

Parking: Valet

Wi-Fi: Free

Check-In Time: 3 PM

Check-Out Time: noon

Property Amenities: Multilingual staff, Elevator/lift, Fitness facilities, Porter/bellhop, 24-hour business center, Computer station, 24-hour front desk, Meeting rooms, Concierge services, Conference space, Tours/ticket assistance, Luggage storage, Dry cleaning/laundry service

Room Amenities: Daily housekeeping, Shower/tub combination, Private bathroom, Phone, Hair dryer, Premium bedding, Designer toiletries, Air conditioning, Refrigerator, Iron/ironing board, Free local calls, Satellite TV service, Desk, Connecting/adjoining rooms available, LED TV, Minibar, Coffee/tea maker, Premium TV channels, In-room safe


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not up to par

This hotel, other than it's location does not live up to par to its supposed four star rating. The valet service is bad and half the time there isn't even a valet around. I requested my car but it took them about an hour to find it. Bathrooms are extremely cramped, for once you go in you only have enough room to stand right in front of the sink because taking one step back means sitting right on the toilet. The air conditioning is so old that it makes very loud noises that takes at least two nights to adjust to if you're a light sleeper. The only perk I can think of is the Wi-Fi that's in the room and the lobby. Overall, I would not come back again unless it was paid by someone else and given to me as a gift.



Provided by Citysearch - 
Charming Place-Great location

Great location near Union Square-close to shopping, fine restaurants, theaters. Cozy rooms, coffee bar and Kulletos Restaurant located in the Lobby. Friendly helpful staff.



Feels like italy

I love this place. One of my favorite places to stay when I am in San Francisco. Excellent location. Right on union square. The service is wonderful. The rooms are very nice. Be sure to ask for a room at the back of the hotel if you want it to be quiet. I love the afternoon wine tasting.



Provided by Citysearch - 
Top Choice

Lovely room, impeccable service and charming lobby/restaurant. We needed some extra help since we had our dog with us and were holding a meeting in the hotel. At every turn, the staff took extra pains to help us and smooth our path. Rooms are not big, but more than adequate. This is our first choice for a San Francisco small hotel.



Provided by Citysearch - 
Charming, great location, recommend for a vacation visit

We had what I think is one of the larger rooms (#601- w/ 2 double beds and room for a roll away), a corner room overlooking the Powell/O'Farrell intersection. There was street noise, but except for the cable cars, no more than you would experience in any downtown hotel in SF or other city. The room was very clean and ours looked as if it had been remodeled recently. I had called ahead for a roll away and was quoted half their usual daily rate. When we checked in they were going to charge the higher rate. When I explained the phone call, the clerk conferred with her supervisor, apologized and charged the lower rate. This was a family vacation, so my sister, and my brother & sister-in-law were also staying in the VF. Each had rooms with king beds, but the rooms were small. The lobby is charming with frescoes, comfy seating, and it overlooks Kuleto's restaurant. In the a.m., it was a great place to plan our daily explorations over complimentary coffee. The wine tasting was a nice way to begin the evening after freshening up. The location between the Powell/Market cable car terminus (& BART station) and Union Square gave us an opportunity to interact with a very interesting cross section of society. We found the staff to be friendly, accommodating, and most helpful. The concierge bent over backwards to take care of our requests. Because of the location, its quirky charm, and character I would recommend it for a vacation stay. However, I don't think it would be near the top of my list if I was traveling on business.

cryba pirate


Provided by Citysearch - 
unbelievably bad service

i am still in shock from the absolutely horrendous experience i had at this hotel. i cant believe this is a kimpton property. the rooms are cramped, the bathrooms dreadful, the beds uncomfortable, the noise from the streetcars on Powell completely over the top, and the serivice, well, jawdroppingly bad. the valet lost the keys to my rental car and proceeded to spend the next hour melodramatically checking his pockets and rifling through drawers and making excuses and acting like i had seriously inconvenienced _him_. at one point, he actually suggested that i pay for a tow truck for the car and then submit the receipt (!!). and this wasn't the only issue. i would write more, but i am too exhausted from this ordeal. my advice: avoid this place at all cost.



Provided by Citysearch - 
Even the location can't save it...

Tiny rooms. Even tinier bathrooms. VERY noisy if you get a room facing Powell--regardless of what floor you're on. I do NOT recommend for business travelers. The ""free hi-speed wireless"" Internet connection they promised never worked, and I couldn't get anyone on the staff to care.
There was a major mess-up with my room (not going to go into details here), but it was the staff's fault, and they were completely unapologetic. I've stayed at other Kimpton hotels before and been happy. This one was a BIG let-down.



Provided by Citysearch - 
nice hotel, unpleasant location

friendly, professional service. room as advertised. interesting architectural details. excellent food in both coffee shop and restaurant. right on cable car line. however,the Union Square area is over-run with agressive panhandlers. unless you have business at the convention center, stay in another part of the city.



Provided by Citysearch - 
This hotel is not recommended

Villa Florence lost our reservations and was not at all helpful finding us other accomodations. The staff was rude not only to us, but to other guests as we observed during the 2 hours we sat in the lobby trying to find another hotel with an available room. I would not recommend this hotel.



Provided by Citysearch - 
Funky for Union Square

This hotel has a great location but the rooms are small and rather funky compared to other hotels in the area. I'd give it 2.5 stars at the most.



Provided by Citysearch - 
A good value hotel.

If you are looking to stay in San Francisco for a good value, the Villa Florence may be for you. It is a nice hotel, but the rooms are small, and the bathrooms are also very small. It is not a bad place, but definitely not one of the nicest in town.



Provided by Citysearch - 
Lower end of the boutiques

I love hotels from the Kimpton Group family, and this one almost made it. The lobby is fun, the location is great, the wine reception every night from 5-6pm is enjoyable, but the rooms are lacking. We got a great rate on Hotwire. If you are staying for a longer time than maybe a few nights, I would reccommend one of the bigger hotels. The rooms here are just too small, and the bathroom is 5x3'. The valet though is the worst in the city! They left our windows open during the rainstorm wherever it is that they parked my car, and when we got in there were water drops everywhere, and the seats in the front were drenched!! Park down the street in a gargage that has overnight service or don't rent a car, it's not worth the $30 they charge a night for parking!