3901 18th St, San Francisco, CA 94114
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I got dissapointed today how rude two other customers and me were treated today at 7.30am, 30 minutes late it alleged opening time, by a female staff . She, instead of being apologetic for being late, told us "we are opening late today;" when I guy asked how long; she said 20min. That sense of entitlement is like we are asking for a favor; do you know that since now on I would rather go to the Starbucks - too bad a nice place I started to love it's now becoming a b...
11/15/2008Provided by Citysearch -
Urban Bread is my favorite cafe in San Francisco. It's centrally located just east of the geographical center of San Francisco (or on the western edge of the happening parts of town, or on the eastern fringe of the Castro, if you prefer) so it's a great place to meet up when your friends are coming from different parts of The City.
The coffee is excellent, the pastries are wonderful, the staff are friendly and pleasant. The experience is intimate as a result of the cafe's size, decor and personality. It's on a corner and has large windows so people watching is especially fun. This Joe Bob sez 'check it out!'
07/13/2008Provided by Citysearch -
Sunday I went to this coffee shop and the minute I ordered my coffee and pastry this young man seemed very upset to be interrupted from reading his lap top at the counter. When entering my order one could hear how hard he was pressing on the keyboard of the cash register with angry gestures. The pastry I ordered was very old and hard as a rock. The coffee was very weak and old and not hot enough. When I asked for cream a heavy set woman who appears to work there said that they did not have cream of any kind. Did not even apologize for not having cream. The place was very hot and they had a very small fan that did not do the work. I was patron #4 (place seem empty for the amount of sitting they have) I almost asked for my money back. I tasted the coffee and left the pastry and coffee on their counter. I will never go back and will never recommend this place to any of my friends. BAD SERVICE and BAD COFFEE, Including the PASTRY. If they had no cream they should have told me from the minute I ordered. Too bad the place is nicely decorated but like I said the service is very poor and having so many coffee places in San Francisco I don?t think they will survive with the quality of service they have. Sometimes when the food or coffee is bad one will go back because of the service. This place does not have either in my opinion.
01/31/2007Provided by Citysearch -
The last time I was at Philz (sanchez) was around October 2006 and I don't miss it at all. I have to admit, their coffee is good and worth the $$ you pay, but if the woman behind the counter snaps back at you, then proceeds to talk to her co-worker in another foreign language...I'd rather spend my money elsewhere.
Here's what happened: I went back to the counter to ask if she could add more chocolate on my coffee because it didn't taste like mocha at all. She then retorted ""well, you ordered Tesora???? right???"" perplexed, i said ""yes"". She shouts over to her co-worker in a foreign language (to which I have no idea what was said, go figure). She then tells me ""You should've said MOCHA TESORA, you only said Tesora...IF you said Mocha Tesora then we add the chocolate"". I then look at the me?u board, but I didn't see any other line item which differentiated the Tesora from a Mocha Tesora. There is only one Tesora on the me?u. In the end, she grudgingly proceeded to make me a new coffee...and of course it tasted good, but her unwarranted attitude left me a sour note in the end.
09/18/2006Provided by Citysearch -
Love Philz for its charm and chutzpah. Pretty good coffee too, although sometimes it's just a little too thick, especially for a drip coffee. Really love the aromatics the cardamom brings to the coffee, and while I can't especially taste the mint leaf, gotta love the flair that goes into flinging a fresh leaf into your just brewed coffee.