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THE FUTON SHOP

(4 Reviews)

2150 Cesar Chavez St., San Francisco, CA 94124

(415) 920-6800

CLOSED NOW
Today: 10:00 am - 6:00 pm
Tomorrow: 10:00 am - 6:00 pm
BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
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General Info
The Futon Shop is one of the United States largest retailers of futon frames, futon mattresses and slipcovers. The company has been in business for more than 25 years. The Futon Shop customers follow a three-step process when purchasing a futon bed. First, choose a frame style and size. Second, choose a futon mattress. Mattress varieties include memory foam, latex and individually-pocketed coils. Lastly, choose a slipcover to protect the mattress. The Futon Shop also offers futon packages. The company also sells pillows and accessories such as end tables and coffee tables. The Futon Shop maintains its corporate offices and manufacturing facilities in San Francisco. It also operates an outlet store in San Francisco.
BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
Hours

Regular Hours

Extra Phones

Corporate Office: (415) 920-6800

Toll Free: (800) 443-8866

Payment method
paypal
Neighborhood
Central East San Francisco
Categories
Mattresses, Furniture Stores, Futons, Beds & Bedroom Sets, Bedding
Other Information

Parking: Lot, Private

Bike Parking: Yes

Wheelchair Accessible: Yes

COUPONS & DEALS

No coupons available

Reviews

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Kendra456

10/13/2008

Provided by Citysearch - 
Overall
Awesome website, awesome materials!

I found their website to be really helpful, not only listing the dimensions of every single futon mattress, but listing all the ""ingredients"" they used to make them as well! I wanted a futon for daily usage as bed, so getting quality ingredients inside my futon was very important to me, and The Futon Shop didn't disappoint. By the time I went down to my local store I knew exactly the kind of mattress I wanted to purchase, and was able to drive it home from their San Francisco location that very day.

I got a latex memory foam mattress that is just about the most comfortable thing I have ever slept on... I love it, and I love how easy they made it to select!

futonrichard

07/11/2008

Provided by Citysearch - 
Overall
Worse than the worst used car saleman

These guys are complete scam artist. The owner, Susie, is a complete fraud. I have never talked to anyone so rude and just flat out doesn't tell the truth. This is the worst experience i could imagine for a online purshase. The futon i received was either used or had been a floor demo for sometime. The cover was very dirty, the legs were scratched, the cover had a hole in it and it was packed without any padding. The hardwear was just thrown in a plastic bag like you would get at a gas station. I took pictures of everything and then refused the shipment. The owner Susie claimed there was nothing wrong with it and there was not holes-- that is until i pointed out I had pictures. Then she said i must have done it on purpose. They refused to give my money back. If you buy from this company you are either uninformed or a complete idiot. Consider yourself informed now.

anon8mizer

11/29/2007

Provided by Citysearch - 
Overall
please publish dimensions accurately

I want to know each futon's dimension before I drive over and look at them physically because I need a specific sized futon to fit into my room.Their web site doesn't have the data for each futon. So they just lost a visitor to their store on Caesar Chavez.

stever10000

10/08/2007

Provided by Citysearch - 
Overall
Product shipped fractured to pieces & store took no responsibility and customer service rude

This has been the worst experience I have ever had with an on line retailer.
My wife and I ordered a futon complete set on line from the futon shop and stipulated that we needed weekend or evening delivery. We were called (after being charged for and paying for the product) by the transport company and told that the product could only be delivered on a weekday from 1-5. We tried to reach The Futon Shop and got no response. We changed our plans for Columbus day to get the product delivered, waited all day and the product came shattered. We called and told them that we were refusing delivery as they had not shipped us a usable product and we asked for a full refund of our money. The company was very rude to me when I did not respond happily to them. They would not refund my money and I was told to take it up with American Express. We have no product and no refund. Hopefully, Amex will resolve the issue.

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