In mybook® Car Collection (edit)

Added to your car collection.
Removed from mybook!

We took this business out of your car collection.

San Francisco Honda

(68 Reviews)

10 Van Ness Ave, San Francisco, CA 94102

(866) 413-5392

CLOSED NOW
Today: 9:00 am - 7:00 pm
Tomorrow: 9:00 am - 7:00 pm
5
YEARS
IN BUSINESS
BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
Add to mybook

This listing has been
added to mybook.

This listing has been
removed from mybook.

Business Description
San Francisco Honda, one of America's original 50 Honda dealerships, is a family-owned business dedicated to the highest standards of customer and community service. www.sfhonda.com
BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
Hours

Regular Hours

Brands
Honda
Payment method
check, amex, all major credit cards, debit
Neighborhoods
Southeast San Francisco, South of Market
Categories
Used Car Dealers, New Car Dealers, Auto Repair & Service, Brake Repair, Automobile Body Repairing & Painting, Automobile Diagnostic Service, Tire Dealers
Other Information

Parking: Lot, Free

Wheelchair Accessible: Yes

COUPONS & DEALS

No coupons available

Reviews

Hi there!
Rate this business!
First-classBetter than mostAbout what I expectedNot the worst...Disappointing
Click to Rate
Share Review

Like this review? Share it on your social network to get the word out!

Overall
Expertise
Professionalism
Selection

I TERMINATED SF Honda Service Repair Request- due to at least 72 hours "NO RESPONSE" to multiple emails & texts to direct #'s. Vehicle dropped off on: Wed. 3.15.17 450 pm. First response was on. 3/20/17 @ 7:55 a.m.

My 2003 Honda Civic LX was purchased at SF Honda on 3/15/2003. Customer relationship of 13 yrs 6 months. All receipts total SF Honda $21,006. Total mileage on car: 35,000.

REQUIRED REPAIR & SERVICE: Replace Clutch & Flywheel, Replace Hosing & Casing Power Steering, Alignment, New Battery & Enclosure Case, & Plastic Pieces for Hood Lift. Guesstimate $3020.00

1. Termination email & text Sat. 3/18/17 7:51 pm To: 1st SF Honda Service Consultant & Vehicle Exchange Program: Due to the lack of any responses to my emails & texts, I do not think, it is in my best interests to continue w/ GUESSTIMATE $3020 Service Repair on my 2003 Honda.

ACTION PLAN: A: I will IMMEDIATELY pay for Invoice #: 125184 B: Set Pick Up X for repossession -11 am & 2 pm ON MON 3/20/2017. C: Need to get a tow truck over to SF Honda. D: Don't hear from you by 10:55 am on Monday 3/20/17, Call the SF Honda Main T no. Speak manager to work out obtaining possession of my vehicle. E: Request To: 1st SF Honda SC didn't want to deal with RUSH HOUR S. VAN NESS AVENUE TRAFFIC & CONSTRUCTION.

If this doesn't work for you, schedule pickup on Tues 3/21/2017 AM

EXPLICIT & EXPRESSED PERMISSION- "TO NOT" REASSEMBLE ALL THE PARTS OF THE ENGINE. Important Clarification: All loose engine parts need to be bagged with a statement- "SF HONDA ACKNOWLEDGES ALL PARTS HAVE BEEN GIVEN BACK TO ME

2. Telephone Call From & To: 1st SF Honda SC - Mon. 3.20.17 AM @ 745 am & 957 am Verified Termination. !st SFH-SC decided to reassemble clutch, flywheel, & all other disassembled engine parts back B4 my car left shop. I was charged $179.95 for diagnostic. PAID IN FULL on Tu 3.21.17 1058 AM.

3. Sat. 3.18.2017 109 pm, 235 pm, & 334 pm Texts To: 2nd SF Honda SC & CSREP- Vehicle Exchange. 1st SFH-SC was out "due to emergency." Message: Not sure, if 1st- SF Honda SC in today. Refer text to SFH CC Team Associates. Email, I sent earlier to 1st Sat 3.18.17 @ 11:38 am, needs to be read & responded to.
No response on Saturday 3/17/17, I will be taking car out of SF Honda on Monday 3/20/17. Charge me for storgage fee- if necessary.

4.. DIRECT TEXT # on BIZ CARD Sat 3.18.2017 1210 PM To: 1st SF Honda SC. Sent an important email "repair update & response" RE: 2003 Honda Civic LX Read & Respond.

5. Email Sat. Mar 18, 2017 11:00 AM, To: 1st & 2nd SF Honda SC's

GIST OF EMAIL: It is totally okay, if SF Honda isn't interested in completing the repairs and services. No worries! I will find another Honda repair shop
To be quite honest, I am quite concerned, I have not received any "repair & service" SF Honda update, since the car was placed into your service lot on Wed. 3/15/17 4:50 p.m.2nd SFH-SC to send me an UPDATED INVOICE to my email address. 2nd SFH-SC told me, it would be sent in PM of Thu 3/16/17. As of Saturday 3/18/17 @ 11:30 am, Received no updates!

It appears, the SF Francisco Honda staff is more interested in obtaining my car for it's Used Car Inventory, rather than completely my repair and service request. I stated SFH-SC Dept could have up to 10 days to work on it. I don't feel, I implied, I would not receive some type of email updates or texts. It has been over 72 hours. That does not feel OK with me.

6. T Call Thur 3/16/17 844 am Length 5:52 To: 2nd SF Hondo SC, I requested "approximate estimate" for all the repairs needed car. 2nd SFH-SC quoted, AGAIN- I UNDERSTAND, IT WAS A TELEPHONE CALL GUESSTIMATE- $3,020.00. I needed to insure, I would be able to have enough money in my accounts- ASAP.
Text from SF Honda- Vehicle Exchange Program on Thurs 3/16/17 @ 2:35 pm

7. Response Text Thurs. 3.16 17 315 p.m. To: SF Honda VE Program. No Intentions of selling car. Condo building has NO INSIDE PROTECTED PARKING. Car is SF Street Parked. No reason to

Review Image
Mithun J.

08/03/2014

Overall

Terrible experience and unfair customer profiling.



I had arrived at the center to know about the lease options for different vehicles and test drive them if possible. I had to wait for 20 minutes to meet the salesperson I was supposed to. After 20 minutes they send someone else to help me out. With him it's starting from square one again. He says he requires a bunch of documents to verify my credit score. I told him that all this could have been sent through email and that I already did some of the process with another salesperson.



Later when I was leaving the place disappointed, I eventually meet the salesperson I was supposed to; the experience was worse. He blatantly told me that he did not like wasting time with me because he felt that I would use any quote information to go to another Honda sales center in the city. This was absolutely not true. It was very disrespectful and a total waste of 90 minutes for me.

oak94607

06/02/2013

Overall

Thank you for the worst customer service I even experience with your sales director "MARK".



Mark called me on Friday twice and said he had reserve the car (got the key) for me since I already turn in all the credit information and got approve by Honda. So we made the appointment at 9:00 am on Saturday. Then he called me at 8:10 in the morning (Saturday) and asked me to come in early to get the car, As I'm on my way at 8:20, he text me back and said sorry and all the car were sold.



So if it's a first come first serve, why he ask me to turn in all the credit information on Friday? Why do we need to make an appointment? What's the point to make an appointment? Why he lied to me and said he got the car for me on Friday? As he called me on Saturday morning, I already told him I will come early!



I'm sure I will file a complaint with Honda corporation.



Sales Director??!? You can't even be a salesperson. WHAT A JOKE!



After I texted him saying I will file a complaint to Honda corporation, he responded "be my guess"

Glenn Feril

09/03/2011

Provided by Citysearch - 
Overall
Best Car Buying Experience!

I just wanted to send a brief message my Taffeta White 2011 Honda Pilot EX-L
is running to perfection. not to mention the good deal they have given me.
Its not often that one can do business with a car dealership that actually lives up
to their reputation.

I'm happy to say that Jose Hangad and the Staff of SF Honda have done just that.
Its been a real pleasure doing business with you all. Your knowledge,
professionalism, suggestions, support, etc. has far exceeded my
expectations. Moreover, your accessibility and willingness to help during
and after my transaction is very reassuring.
Thank You So Much Jose Hangad, I am so impressed by your customer service and helpful attitudes
It has meant so much to me!

P S
Driving from Camarillo , CA to San Francisco, CA is well worth it Thanks again

calandrabovia

08/09/2011

Provided by Citysearch - 
Overall
I HAVE NO COMPLAINTS

THEY TOOK ME RIGHT AWAY AND TOLD ME WHAT THEY SAW AND GAVE ME AN ESTIMATE BEFORE THEY STARTED THE WORK. THEY GOT IT DONE ON TIME AND EVERYONE WAS PLEASANT. I HAVE NO COMPLAINTS.

pamelamccarthym

08/05/2011

Provided by Citysearch - 
Overall
I LIKE THE ATMOSPHERE AT SAN FRANCISCO HONDA

I LIKE THE ATMOSPHERE AT SAN FRANCISCO HONDA. I AM PLEASED WITH THE SERVICE. THEY RESOLVE MY PROBLEMS QUICKLY. I WILL CONTINUE TO BE A CUSTOMER AND RECOMMEND THEM.v

katharinemudrick

08/03/2011

Provided by Citysearch - 
Overall
THEY WERE ATTENTIVE AND FRIENDLY

THEY WERE ATTENTIVE AND FRIENDLY. THEY FIXED THE PROBLEM.

annagreerk

08/01/2011

Provided by Citysearch - 
Overall
IT WAS VERY PROMPT

IT WAS VERY PROMPT. THEY GOT EVERYTHING DONE THAT I ASKED FOR. IT WAS FOR TWO RECALLS.

MilaL

07/29/2011

Provided by Citysearch - 
Overall
an amazing salesman

I live in San Francisco, and had tried to avoid the car-thing until I had no other choice (my third child was in-the-oven). You always hear about how much it is cheaper to buy a car in the boonies, so I was dreading the trek out to Livermore or Fresno - no worries though, I had only to walk a few blocks from my loft: these folks at San Francisco Honda are just as competitive with their pricing. Plus, the experience I had with my salesman - Chris Kenyon - felt more like talking with one of my roll-dogs that I cause damage with on the weekends than someone trying to sell me something. He accommodated my odd schedule, found the exact car (Honda Odyssey) that I wanted, and I felt that he was so cool that, even if I didn't buy a car from him, he was totally cool with it, as if he could wait another 10 years so that I could swing-by and, maybe, I could buy my next car from him. Negotiation tends to be easy with these kinds of folks because you come to an agreement knowing that the transaction was based more on trust than a one-time zero-sum exchange; and trust me, I did my pricing research. Either he is an amazing salesman, or just one of those guys you prefer to deal with because he doesn't seem like one. May future car salesmen take the mold of such an individual.

juliejarvish

07/28/2011

Provided by Citysearch - 
Overall
Had a great experience

Had a great experience dealing with Chris Kenyon here. Bought a new 2011 Accord LX, and was in and out in an hour and half. Chris didn't try to upsell us and gave us honest answers to our questions.

We just redesigned yp.com! Do you like it?
× Not a Fan

× Thank You!

Feedback