Royal Motor Sales Audi
1525 Howard St, San Francisco, CA 94103
Sales: (415) 241-8127
Parts: (415) 241-8150
Phone: (415) 685-4079
TollFree: (800) 457-6430
• VOLVO, Volkswagen
Royal Auto Group Service
Royal Automotive Group
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Excellent service and repair experience
Excellent service and repair experience , thanks peninsula auto body did a very professional and outstanding job on my BMW , love the great job they did on my car....... it looks way better than before the damage. can't ask for a better ,they even washed my car , and they are taking good care of it until it comes home ,I really like this place; thank god i chose them!
Royal Motors is a wonderful dealership. Friendly staff and great prices (cheaper than the independent shop I formerly used for service). My car is always washed and leaves Royal Motors in great condition. The service advisors go out of their way to accommodate customers and I would highly recommend Royal Motors service department.
Came in for service about a week ago and dropped off my Audi A4 for 60k service. My service advisor was Chris Sung. He was very friendly and answered all the questions I came in with. They got the job done quicker than I expected and overall I was very happy with the service I received. I came in expecting terrible service from this place because of the negative reviews available online but I left pleased.
09/15/2008Provided by Citysearch -
Wow - purchased 2 cars recently and have to say they have exceeded my expectations. They owed me work on my purchased car and did not process my purchase until work completed -timely and effective. Service has been completed ahead of schedule on cars. Chris - Svc Mgr is very accessible, helpful - start all of your service dealings with him.
02/05/2008Provided by Citysearch -
Royal Motors is a bunch of rip-off artists. I took my car in for a tune up and they wanted to charge me $2200!!! I had been warned that this place was completely overpriced and a huge waste of money, but that warning didn't arrive until after I dropped off my car. The customer service was also terrible. They were rude and disrespectful. I wouldn't recommend this place to anyone.
08/17/2007Provided by Citysearch -
The service rep -- Patty Hudec -- was rude, impatient and unhelpful. She actually refused to listen to the noise that prompted me to bring my car in and instead would only write down a description of the problem for a repair technician to decipher at some later time. My entire interaction with Patty was punctuated with her sighing and rolling her eyes, as though she was doing me a great favor by allowing me to spend money at Royal Motor for the repair of my car.
When I had not heard from Royal Motor after six hours, I called Patty myself. She was clearly exasperated that I would dare to inquire about the status of my car. Patty then informed me that the technician was unable to diagnose any problem based on her description of the noise, and suggested that I make an appointment to take the car out for a ride with the technician. This was particularly galling since I had specifically requested that very thing when I brought the car in earlier that day -- a ride wasn't even necessary; all that needed to happen was for Patty to stand by the car window -- and Patty outright refused to do so.
Patty was plenty rude to the two people who were in line ahead of me when I left my car so it obviously wasn't just me. Shame, shame, shame on Royal Motor for allowing its customers to be treated in such an shabby manner!
11/04/2006Provided by Citysearch -
It is rare to find a good mechanic these days, especially from dealerships. I went in for a standard replacement of a recall item. Several days later, I developed engine problems relating to the installation, and I am being charged to get it fix! I must admit, the staff was friendly, but it all seems like an act to get more of my money. I would recommend going to other private shops (search online for a good mechanic) instead of paying exorbitant prices for incompetant service.