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Room 1Age at check-in

Business Description
Built in 1875 to celebrate the West Coast boom, the Palace Hotel, San Francisco is one of San Francisco's most treasured landmarks. The hotel is located just blocks away from Union Square, Chinatown, the Financial District and the Moscone Convention Center.From the famed 1909 Maxfield Parrish mural “The Pied Piper of Hamlin” in our Pied Piper bar to the grandeur of The Garden Court to the sky-lit indoor pool, the Palace Hotel captures a timeless sophistication that is as distinct as it is inviting.Experience gracious hospitality on a grand scale in our 556 rooms and suites, evidenced by soaring 11-foot ceilings, original architectural details, crisp bedding, marble bathrooms, and a host of thoughtful and luxurious modern amenities.
Hours

Regular Hours

Extra Phones

Fax: (415) 543-0671

TollFree: (800) 325-3589

Brands
Luxury Collection
Payment method
amex, master card, visa
Location
With a stay at Palace Hotel, a Luxury Collection Hotel, San Francisco, you'll be centrally located in San Francisco, steps from Academy of Art University and minutes from San Francisco Museum of Modern Art. This 5-star hotel is close to Lombard Street and Pier 39.
Neighborhoods
South of Market, Southeast San Francisco
Languages
English, Spanish
Categories
Hotels, Lodging, Hotel & Motel Consultants, Corporate Lodging, Conference Centers, Motels, Banquet Halls & Reception Facilities
Other Information

Parking: Valet

Swimming Pool: Indoor

Check-In Time: 4 PM

Check-Out Time: 11 AM

Property Amenities: Multilingual staff, Express check-in, Breakfast available (surcharge), Elevator/lift, Express check-out, Fitness facilities, Shopping on site, Safe-deposit box at front desk, Spa tub, Porter/bellhop, Conference center, Business center, 24-hour front desk, Meeting rooms, Limo or Town Car service available, Concierge services, Wedding services, Conference space, Luggage storage, Dry cleaning/laundry service

Room Amenities: Daily housekeeping, Shower/tub combination, Private bathroom, Phone, Hair dryer, Pay movies, Premium bedding, Air conditioning, Designer toiletries, Blackout drapes/curtains, Bathrobes, Flat-panel TV, Slippers, Iron/ironing board, Satellite TV service, Desk, Connecting/adjoining rooms available, In-room safe (laptop compatible)

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Reviews

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jorv

09/09/2010

Provided by Citysearch - 
Overall
Poor Service

I recently stayed at the Palace Hotel for a convention.

When I tried to check in, I experienced extremely long lines at the front desk. There were some of staff members around, but no one seemed to be helping.

My room was pretty shoddy for a ""luxury"" hotel and in serious need of an update. The bed was especially uncomfortable.

I have stayed at Motel 6s with better service and nicer rooms.

Mel723

06/19/2010

Provided by Citysearch - 
Overall
Gorgeous & Comfortable

My husband and I try to stay in a new hotel each time we stay in SF (which is about once every other month since we left the city). This is the only hotel in this price range that we have been lured back to more than once. The building is absolutely beautiful, and decorated to make you feel as though you are there to be catered to. The rooms were cool, classic, and comfortable. The bed was a particular highlight, as both my husband and I agreed that it was one of the most comfortable we had slept in. Room service was excellent--great vegetarian omelet. Cool pub across the street--House of Shields.

nicks01

04/28/2010

Provided by Citysearch - 
Overall
Bad Experience

1. They note down credit card information on note full information (credit card number and expiry date), they did it at least two occasions with me.

2. Front-desk associate watching intolerable contents on laptop, and avoiding basic services by not giving EVEN room key while check-in, customer has to ASK for the key, they are so busy in watching laptop.

3. Gym was not working for 7+ weeks, repeatedly mentioned about it and no response.

4. Dan Karki never ever respond to any of my voice mails on customer issues, at least Dan Karki not called back on 4 voice mails

5. Bugs were found on pillows and bed sheet, reported the bugs with pillow to front-desk ""Dimitry"".

6. Reward points were stopped without communicating to customer; Customer should be first communicated before taking away something from Customer.

7. When I file complain to corporate office , Dan Karki was so mad and rude that he threaten customer and said he can evict the customer any time from the property and will make sure to not allow again to reserve the room in future.

8. Mostly travel groups are there in hotel and they don?t care about any new business and behave horribly with customers, since manager Dan Karki have created this culture I have no doubt all other associate following this same attitude and work culture.

9. Worst hotel to stay in bay area and ruin your vacation or trip.

Casi C

04/24/2010

Provided by Citysearch - 
Overall
Breathtakingly Beautiful!

Absolutely gorgeous! From the moment you walk in, it's hard to miss the breathtaking decor. Giant chandeliers, intricately designed furniture, tapestries galore. Even the bathrooms are beautiful. I can only imagine what the rooms look like. (and I can only imagine what the price must be like!) I stopped by here on a Wednesday evening with a big group of girls for a cocktail. I went with a boring 'ol Fat Tire beer, but the others got fancy and ordered martini's and other colorful beverages. The truffle infused fries were gobbled down in seconds. And the art was amazing! Great place to come for a fancy cocktail.

marlae

01/21/2010

Provided by Citysearch - 
Overall
Iconic - In a class of its own

The Palace Hotel is a historic hotel going back to late 1800?s and was burnt down during the 1906 earthquake and rebuilt in 1909. The hotel is the oldest in San Francisco. If you?re expecting some kind of SF view (recommend hotels in Knob Hill area), novelty architecture or a modern hotel like a Marriot or a W this is not it?The Palace is the palace.

The palace has beautiful architecture, long and wide corridors, marble stair cases and high ceilings?the feeling of history is all around here (including famous guest). The main lobby has the famous Garden Court restaurant which is breathe taking; I thought I was in Christine Chapel for a moment when I walked in. You may of notice it in the movie ?The Game? with Michael Douglas (crashing though ceiling). The Palace also has historic Pied Piper Bar & Maxfield's restaurant (main eatery), named after Maxfeld Parrish who painted the original mural ?Pied Piper? over the bar (probably worth millions too).

The staff at the hotel from the bellmen to the front desk were friendly and helpful. The hotel is situated where you can walk (flat walking and no hills) to tourist areas like Union Square and Chinatown. The Museum of Modern Art and a BART station (subway) is nearby. Valet parking is available, I recommend calling valet from your room to avoid a long wait especially in busy hours. There are nearby restaurants in the area including McDonalds and local coffee shops. I had a superior room with a flat screen 32 inch TV and it was very comfortable and average size with high ceilings. I did notice the walls are thin like many hotels and did hear at times my neighbors, generally speaking, quiet at night including the hallways. I always book a hotel with a pool and Jacuzzi, the large pool is very nice but the Jacuzzi is small and only holds 4 people. My one complaint for the entire stay and its minor is the Jacuzzi never seemed to be completely filled to the top, water low by 10+ inches. Facilities also include a fitness center and sauna.

In summary, The Palace is a hotel to experience, I recommend reading about it?s history and make sure you have breakfast in the Garden Court. There is a free historic group tour of the hotel (and other tours throughout SF), check with hotel concierge.

mhermalyn

07/02/2009

Overall
Old School Elegance

Great service,

Ask for Karl Manalili at the front desk. He checked us in and really set the way for the remainder of the trip. Passionate.



GREAT Hotel, great food, superior service, elegant rooms!

ed94105

05/04/2009

Provided by Citysearch - 
Overall
Nice Hotel

The Palace is a nice place to stay. The rooms are on the small side. They have a great Jazz Brunch on the weekends.

TimNorton

02/19/2009

Provided by Citysearch - 
Overall
The place is a palace, techcrunch40 event here was awesome

The multiple conference rooms and lobby that connects them all is brilliant and made for moving quickly from networking and watching sessions to one on ones and doing business...

Dxjudge

02/06/2009

Provided by Citysearch - 
Overall
Valet parking a nightmare

Upon departure it took Valet just under one hour to get my car from the garage across the street. Had to remind them 4 times that I was still waiting as I watched many others come and go.
Otherwise a beautiful old hotel. Staff overall was extremely pleasant. Location was good. Parking was just a bummer and I am waiting to see if the hotel does anything about a complaint I filed over the parking problem.
I would say you can probably do better for the money in SF..

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